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4 Powerful Ways Chatbots are Transforming the IT Services Customer Experience

3 Common Mistakes Your Contact Center Should not be Making

How Data-Driven Telecom Businesses are Offering a Superior Customer Experience in the Digital Age

Scale up Your Customer Service with Contact Center Artificial Intelligence (AI)

Advantage Communications Launches new Ebook on Contact Center AI

Ramp up Your Customer Service for Thanksgiving and the Holiday Season

5 Reasons Low Attrition Rates are Great for Customer Service

4 Tactics to Increase Your Company’s Customer Lifetime Value (CLV)

3 Ways Contact Center AI can Revolutionize Your Company’s Customer Service

How Customer Lifetime Value (CLV) can be Used to Measure Customer Experience

How Does Efficient Customer Service Affect the Bottom Line?

4 Ways Collecting Metrics Will Improve Your Customer Experience

4 Pillars of Engagement that will Transform Your Customer Service

5 Measurements of CX Success That Outsourced Contact Centers Must Meet

4 Trends That Will Help Transform Your Customer Service Strategy

15 Customer Service Statistics You Cannot Afford to Ignore

How Artificial Intelligence Can be Used to Improve CX Measurements

How Self-Service Customer Support Benefits Companies and Customers

Looking to Scale Up Your Business? 4 Reasons Why a Contact Center Will Help

3 Ways to Drive Online Retail Sales with Chatbots

Customer Satisfaction Metrics: Comparing NPS, CSAT and CES

Advantage Communications Launches New Website

3 Reasons Why Happy Employees are Key to Happy Customers

3 Reasons Why Retailers Should Outsource Their Customer Service Programs

4 Contact Center Trends that are Transforming the Industry in 2018

How AI-Enabled Customer Service Can Boost Your Revenue

Client Story: Improving the Customer Experience of a Large Automotive Manufacturer

Improve Your Customer Service With Real-Time Data

Start-ups: 4 Reasons to Consider Outsourcing Your Customer Service to a Contact Centre

What is a Chatbot, and How is it Used in Customer Service?

How Artificial Intelligence is Being Used to Lower Customer Effort

Predicting Customer Loyalty Using Customer Service Metrics

The Future of Customer Service is Being Shaped by Millennials and Technology

Advantage Communications Announces Appoints Randy Clapp as New Vice-President of Business Development

Advantage Communications Inc. Appoints Gregory Hough as CEO; Kent MacPhee Moves to Chairman of the Board