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Outsourced Customer Service Programs That Drive Profitable Growth

Today’s companies are doing their best to improve their customer service offering and enhance the customer experience. 

The issue is, most organizations don't have the expertise, resources or time to build a holistic customer service program. They may have one piece of the puzzle, but it’s not easy to put it all together successfully.

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With Advantage Communications, you can access a better way of serving your customers.

We have years’ of experience building world-class customer service programs that focus on delivering superior customer experiences and outstanding customer support across a range of channels.

We bring together the three core foundations of successful customer service, customers, agents and insights, and use Innovation with new technologies to tie them all together for next-level customer service outcomes.

  • SMS/Text

  • Web Chat

  • Apple Messages for Business

  • Google's Business Messages

  • RCS Business Messaging

  • WhatsApp

  • Facebook Messenger

  • Instagram

  • Twitter Direct Messages

  • In-App Messaging

  • Voice

  • Email

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Bringing your business real results

Through our industry-leading customer service offering, we significantly improve customer service metrics such as average handle time (AHT), call abandonment rate, first-call resolution, customer effort score (CES), CSAT and net promoter score.

The result? Our clients don’t just save money, they deliver first-class customer experiences that lead to increased profits, improved customer loyalty and enhanced brand reputation.

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We Design World-Class
Customer Experiences

  • Trained, Qualified and Passionate Customer Service Agents Designated to Your Brand

    Our agents are passionate ambassadors of our client’s brand.

    Through education, training, and a world-class hiring process, our customer service representatives deliver frictionless customer service that dramatically improves customer satisfaction levels.

  • World-Class Customer Service Solutions Designed to Meet Customer Expectations

    We design omnichannel customer service strategies that deliver industry-leading customer experiences, no matter how your customers contact you.

    We have solutions for voice, SMS, messaging, chatbots, social and self-service. We know how to deliver customer satisfaction.

  • Actionable Insights that Drive Continuous Customer Service Improvements

    Analytics is key to continuous customer service improvement.

    We use a range of innovative technologies to both boost customer service representative performance and understand the unique expectations of your customers.

  • Effortless Customer Experiences Delivered Through Innovative Contact Center Technology

    Customer service is nothing today without digital transformation.

    We have a unique tech stack designed to improve customer satisfaction, enhance agent performance, improve customer service processes and drive consistent program improvements.

Trained, Qualified and Passionate Customer Service Agents Designated to Your Brand

Our agents are passionate ambassadors of our client’s brand.

Through education, training, and a world-class hiring process, our customer service representatives deliver frictionless customer service that dramatically improves customer satisfaction levels.

World-Class Customer Service Solutions Designed to Meet Customer Expectations

We design omnichannel customer service strategies that deliver industry-leading customer experiences, no matter how your customers contact you.

We have solutions for voice, SMS, messaging, chatbots, social and self-service. We know how to deliver customer satisfaction.

Actionable Insights that Drive Continuous Customer Service Improvements

Analytics is key to continuous customer service improvement.

We use a range of innovative technologies to both boost customer service representative performance and understand the unique expectations of your customers.

Effortless Customer Experiences Delivered Through Innovative Contact Center Technology

Customer service is nothing today without digital transformation.

We have a unique tech stack designed to improve customer satisfaction, enhance agent performance, improve customer service processes and drive consistent program improvements.

What Sets Us Apart From Our Competitors

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Align

We work to understand your business and align our organization around your unique requirements - designing a customer service program just for you.

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Recruit

Our recruiting and hiring strategies ensure we hire the right talent, in the right market, and at the right wage to meet your unique business needs.

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Educate

Our performance-based education programs develop the right skills and behaviors to ensure an excellent experience for your customers.

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Perform

We focus on metrics that matter. We use  performance management tools to achieve your goals - whether it's reducing cost to serve or improving first-call resolution.

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Retain

Company culture is important to us. We promote employee engagement initiatives that improve retention and ensure consistency in agent performance.

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Innovate

A world-class customer experience relies on digital transformation. That’s why we leverage new ideas, trends, and insights to ensure we help grow your business.

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We Design Outsourced Customer Service Programs Tailored to You

If you are looking for customized, high-quality customer experience solutions to build brand loyalty, then you are in the right place! 

Here’s our industry-leading customer service programs to help our clients:

Improved Agent Performance

We coach and monitor agent performance so that your call center achieves consistently excellent customer service outcomes, and delivers world-class customer experiences to your customers.

Make every agent your most valuable player with high-performance AI technology that creates unparalleled customer service and vastly improves human-to-human communication.

Customer Experiences That Drive ROI

Advantage Communications' customer service programs are renowned for driving real results for our clients. By tailoring our customer service programs to the specific needs of your organizations, we are able to:

  • Increase net promoter score (NPS)
  • Improve customer service compliance
  • Drive-up revenues for your business
  • Decrease average handle time 
  • Reduce the amount of time that customers wait on hold
  • Decrease training time and take agent hiring out of your hands
  • Reduce QA costs and improve QA scores within your customer service department.
Delight Your Customers at Every Interaction

We design multi-channel communication experiences that your customers love. By leveraging AI technologies, customer analytics and agent performance data, we combine both humans and tech in an effective and harmonious manner to transform your customer experience.

Information is seamlessly passed between all humans and bots involved in each conversation, ensuring both people and technology work together to deliver ultimate customer satisfaction.

Reduce Customer Service Spend

We use technology, education, training and our wealth of customer service experience to underpin our customer experience solutions.

The result? We reveal opportunities to streamline processes, eliminate unnecessary steps and more efficiently allocate human resources to save your organization both time and money.

The Contact Center RFP Tool Kit

Ready to outsource your contact center customer service to a new vendor/partner? We put together this Contact Center RFP tool kit to help.

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