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New Ebook Explores ACI’s Home Advantage Contact Center Service

Posted by Randy Clapp on Mar 12, 2019

The Home Advantage Ebook cover

Advantage Communications is proud to announce the launch of its brand-new ebook, which looks at the benefits of stay-at-home agents and how they can be the perfect complement to an organization’s existing brick-and-mortar outsourced call center solution. 

Stay-at-home agents have increased in popularity in recent years, predominantly as a result in the growth of contingent workers. The contingent workforce now makes up a staggering 30 percent of the entire US Workforce - a figure set to rise to 40 percent by 2020.

Some contact centers are now making use of this flexible and agile workforce by employing stay-at-home agents who perfectly complement the expertise and passion of their existing in-house agents.

The ebook, titled ‘5 Reasons Stay-at-Home Agents are the Perfect Complement to Your Contact Center Solution ’, will look at the five top benefits of stay-at-home agents. These include:

High brand advocacy. Access to contact center agents anywhere in the world. Optimum performance levels. Access to agents with significant work experience. Rapid scalability for peak/seasonal demands.

Do you want to learn more about stay-at-home agents and find out how they can perfectly complement the existing brick-and-mortar representatives that are part of your existing contact center solution? Read our ebook below or contact us today for more information.

The Home Advantage

This ebook comes after Advantage Communications Inc. (ACI) announced the launch of its newly released stay-at-home agent platform. The Home Advantage is a network of more than 150,000 at-home agents, that will allow ACI’s clients to expand on their existing in-house customer support strategy.

This opt-in service will give clients access to a further 23 different languages, rapid scalability, agents in locations that suit their company best, 24/7 customer care solutions and much more.

About Advantage Communications

Advantage Communications Inc. (ACI) makes great customer experience possible, by bringing together people, passion and technology to provide companies with the best possible customer care. Since 1996, ACI has been offering cost-effective and tailored solutions that go above and beyond the specific needs of today’s customers.

A challenger to the traditional call center industry, Advantage Communications has combined state-of-the-art technology and artificial intelligence, along with a passionate and dedicated team, to nurture customer representatives that become true ambassadors of the brands we represent.

Topics: Customer Service Trends




Randy Clapp

Written by Randy Clapp

Randy Clapp has sold over $1 billion in the services industry working with leaders such as Hewlett-Packard, Electronic Data Systems, CompuCom and Avis Rental Car. He received EDS’ Inner Circle Award as one of the company’s top 100 performers, as well as the Top Leader Award with CompuCom. He earned his Bachelor Degree in Business Management and Economics from Northwood University. Randy Clapp attributes his success to: “…showing clients how to make or save money in ways they never thought possible”.

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