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How Call Centers Use Artificial Intelligence (AI) to Enhance, Not Replace Humans

Posted on Nov 29, 2019 | Topics: Artificial Intelligence
Artificial intelligence (AI) has long been a controversial subject. The phrase often comes with the worry that companies will completely change the way they internally operate, investing in robots over humans. This couldn’t be further from ...

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How Outsourced Call Centers Make Use of AI-Powered Virtual Agents

Posted on Jul 17, 2019 | Topics: Artificial Intelligence
Artificial Intelligence (AI) is a controversial subject. It often comes with a worry that workers will lose their jobs and companies will have to implement new processes and ways of operating.

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Outsourced Call Center Tech: What is Live Call Guidance and how Will it Revolutionize Your Company’s Approach to Customer Service

Posted on Apr 30, 2019 | Topics: Artificial Intelligence
The current business market is a battleground for customers, and your company must ensure it has superior customer service and a world-class customer experience (CX) if it is to succeed. This means employing a team of experts that will be ...

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4 Powerful Ways Chatbots are Transforming the IT Services Customer Experience

Posted on Dec 18, 2018 | Topics: Artificial Intelligence
Artificial Intelligence (AI) is radically changing all types of industries and business, and none more so than IT customer service. In recent years, AI-powered chatbots have become a huge part of the customer experience. In fact, despite ...

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Scale up Your Customer Service with Contact Center Artificial Intelligence (AI)

Posted on Nov 26, 2018 | Topics: Artificial Intelligence
With the Christmas holiday season just around the corner, it’s more than likely that your business is looking at ways to scale up its customer service team over the next few months to maximize revenue and keep current customers happy. This ...

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