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4 Powerful Ways Chatbots are Transforming the IT Services Customer Experience

Posted on Dec 18, 2018 | Topics: Artificial Intelligence
Artificial Intelligence (AI) is radically changing all types of industries and business, and none more so than IT customer service. In recent years, AI-powered chatbots have become a huge part of the customer experience. In fact, despite ...

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Scale up Your Customer Service with Contact Center Artificial Intelligence (AI)

Posted on Nov 26, 2018 | Topics: Artificial Intelligence
With the Christmas holiday season just around the corner, it’s more than likely that your business is looking at ways to scale up its customer service team over the next few months to maximize revenue and keep current customers happy. This ...

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3 Ways Contact Center AI can Revolutionize Your Company’s Customer Service

Posted on Oct 22, 2018 | Topics: Artificial Intelligence
The outsourced call center of the future is using next-generation technology to anticipate a customer’s inquiry, to predict what they’ll want to talk about, as well as provide omnichannel support that provides customers with the ...

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How Artificial Intelligence Can be Used to Improve CX Measurements

Posted on Aug 17, 2018 | Topics: Artificial Intelligence
In the digital age where negative online reviews can significantly harm the reputation of a business, high quality customer service is key when it comes to finding new customers, retaining existing ones and creating a loyal customer base ...

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3 Ways to Drive Online Retail Sales with Chatbots

Posted on Jul 26, 2018 | Topics: Artificial Intelligence
Technology is moving so rapidly that it can be hard for e-commerce businesses to keep up with the latest tools. Some of those, however, can improve an organization’s customer experience and boost revenue - enter chatbots. From purchasing ...

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