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Extensive Telecommunications & Media Sector Experience

Advantage Communications has decades of experience in the Telecommunication & Media sector, providing exceptional call center solutions covering issue resolution and friendly customer help desk support. 

Our customer service programs are custom-designed for each client, providing maximum efficiency and customer experience alignment.

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Why Customer Service is Essential in the Telecoms Industry

Good customer support is the foundation to success for any business in the telecommunications industry. It builds customer loyalty, enhances your brand's reputation and improves the customer experience. 

With our innovative customer service programs, we help brands:

  • Improve customer loyalty.

  • Deliver superior customer experiences that lead to improved customer satisfaction.

  • Open up the opportunity for cross-selling and up-selling opportunities.

  • Enhance their brand reputation.

  • Generate word-of-mouth marketing opportunities.

Customer service is the key to increased profitability and greater customer satisfaction in the telecommunications industry.

If you’re struggling to improve your customer service channels, take your company to the next level with an outsourced customer service program from the customer experience experts at Advantage Communications.

We have the knowledge, resources, technologies, and expertise to empower your business to grow.

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Why Choose ACI for Your Customer Service Outsourcing Needs?

Advantage Communications provides full-scale, dynamic customer support and help desk solutions for Wireless, Cable, Digital Cable, Internet, or DSL services. 

We’ll support your growing call volume with technical support, customer service and IT solutions delivered by our experienced call center agents. Our program managers work closely with your team and are empowered to continually innovate your company’s customer support and contact center operations.

We don’t just “maintain” our programs; we direct and manage them, providing flexible solutions as the technological landscape changes and market trends in customer service emerge.

We deliver real results to your telecommunications business, leading to more profits, higher levels of customer satisfaction, reduced costs, greater customer loyalty and an improved brand reputation.

Want to learn more? Our team of outsourced customer service specialists are here to help.

2022 Customer Service Trends eBook

In this free eBook you’ll learn about the top strategies used by the leading customer service organizations to provide the very best customer experience in 2022.

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The Viewpoints Blog

In our Viewpoints Blog you'll find all the latest trends, opinions, views, ideas, insights and helpful advice you need to keep up-to-date with the call center industry.