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Looking to Outsource Your Customer Service to a Nearshore Call Center? We’ve Created the Definitive Buyer’s Guide

Posted by Randy Clapp on Jun 25, 2019

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Are you looking to improve your customer service, better your company’s customer experience (CX) and create new revenue opportunities through an outsourced call center? If so, then we are pleased to announce the launch of our brand new ebook - The Definitive Buyers Guide to Outsourcing Your Call Center.

With the customer experience becoming increasingly important and customer service now being the only differentiator between your company and your competitors, a large number of organizations are now turning to the expertise of outsourced call centers.

Outsourcing your customer service can help your business achieve a superior CX, scale your customer service for seasonal demand, create an omnichannel approach to customer service, access innovative technology such as artificial intelligence (AI) and much more.

That’s why our brand-new ebook takes a look at everything your business will need to think about when partnering with an outsourced call center and what you will need to do to ensure you’re making the correct decision. This includes:

Do you want more information on how your business can outsource its customer service to a call center in Canada, serving global clients, and realize benefits such as improved customer experience, increased customer loyalty and happier customers? Then contact Advantage Communications today or read our ebook below.

Download How to Outsource Guide

About Advantage Communications

Advantage Communications Inc. (ACI) is a leading North American Contact Center outsourced service provider of Tech Support, IT Helpdesk and Customer Service. ACI provides smarter, more efficient outsourced BPO solutions that are custom-designed to be an extension of your business model and your brand.

ACI’s contact centers are located in bilingual Eastern Canada and nearshore Jamaica, to provide scalable solutions, reliable business continuity, and the best-branded customer experience across the board.

Topics: Canada Call Center




Randy Clapp

Written by Randy Clapp

Randy Clapp has sold over $1 billion in the services industry working with leaders such as Hewlett-Packard, Electronic Data Systems, CompuCom and Avis Rental Car. He received EDS’ Inner Circle Award as one of the company’s top 100 performers, as well as the Top Leader Award with CompuCom. He earned his Bachelor Degree in Business Management and Economics from Northwood University. Randy Clapp attributes his success to: “…showing clients how to make or save money in ways they never thought possible”.

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