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Over 25 Years of Customer Experience Excellence

Advantage Communications helps brands deliver superior customer experiences through the highest level of customer service, from our Jamaican, Canadian and Mexican call center outsourcing services.

We make that possible by bringing together people, passion and technology to provide the best possible customer care - in a cost-effective, and tailored way to meet the specific needs of today's customers.

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We deliver remarkable customer experiences and cost-effective customer service programs by leveraging the latest innovations in contact center technology, highly-skilled customer service agents, and the latest customer service techniques. 

Since 1996, we’ve led the way in customer experience, driving better results in customer satisfaction and cost-efficiency for businesses across a wide range of industries. And now we’re ready to meet the future head-on, with our innovative strategies and a world-class stack of customer service technologies.

Trusted By Top Brands
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  • We Build Customer Service Centers of Excellence

    With three world-class customer service campuses, spanning across Canada, Mexico and Jamaica, Advantage Communications has built an extensive team of highly-skilled, trained and bilingual team of results-driven customer service agents that are passionate about our client’s success.

    Through a focus on HR, agent development, continuous education and efficient operations, our Centers of Excellence are able to deliver world-class customer service programs, superior customer experience outcomes and return on investment for our clients.

  • We Are Outcome Focused

    Our current clients range in size from five full-time employees to tens of thousands of full-time employees, with a number of long-term client relationships lasting between eight and 15 years.

    We offer 24/7 customer relationship management services to clients across the United States, Canada and the Caribbean via our world-class customer service programs. We consistently achieve Net Promoter Scores (NPS) greater than 45 points, as well as 85 per cent first contact resolution on even our toughest call types.

  • We Are Driven by Passionate People

    Through our commitment to putting people first and creating meaningful jobs, we’ve nurtured a passionate and dedicated team who have become true ambassadors of the brands we represent.

    With our loyal workforce, we're proud to maintain some of the lowest attrition rates in the industry. The contact center talent pool in Mexico, Atlantic Canada, and Jamaica, is an excellent blend of world-class education and hands-on experience, with a winning combination of local languages, spirit, and a positive attitude towards building relationships, exceptional loyalty, and genuine enthusiasm.

  • We Are Powered by the Latest Contact Center Technology 

    Running through the core of our customer service programs is a a tech stack of innovative contact center technologies that empower us to deliver world-class customer experiences on behalf of our clients.

    Our technologies enable us to improve customer service agent performance through real-time feedback and analytics, improve the customer experience with innovative customer-facing communication technologies across a range of channels and gain actionable business insights that allow us to continually improve our client’s customer service programs, while still reducing costs.

We Build Customer Service Centers of Excellence

With three world-class customer service campuses, spanning across Canada, Mexico and Jamaica, Advantage Communications has built an extensive team of highly-skilled, trained and bilingual team of results-driven customer service agents that are passionate about our client’s success.

Through a focus on HR, agent development, continuous education and efficient operations, our Centers of Excellence are able to deliver world-class customer service programs, superior customer experience outcomes and return on investment for our clients.

We Are Outcome Focused

Our current clients range in size from five full-time employees to tens of thousands of full-time employees, with a number of long-term client relationships lasting between eight and 15 years.

We offer 24/7 customer relationship management services to clients across the United States, Canada and the Caribbean via our world-class customer service programs. We consistently achieve Net Promoter Scores (NPS) greater than 45 points, as well as 85 per cent first contact resolution on even our toughest call types.

We Are Driven by Passionate People

Through our commitment to putting people first and creating meaningful jobs, we’ve nurtured a passionate and dedicated team who have become true ambassadors of the brands we represent.

With our loyal workforce, we're proud to maintain some of the lowest attrition rates in the industry. The contact center talent pool in Mexico, Atlantic Canada, and Jamaica, is an excellent blend of world-class education and hands-on experience, with a winning combination of local languages, spirit, and a positive attitude towards building relationships, exceptional loyalty, and genuine enthusiasm.

We Are Powered by the Latest Contact Center Technology 

Running through the core of our customer service programs is a a tech stack of innovative contact center technologies that empower us to deliver world-class customer experiences on behalf of our clients.

Our technologies enable us to improve customer service agent performance through real-time feedback and analytics, improve the customer experience with innovative customer-facing communication technologies across a range of channels and gain actionable business insights that allow us to continually improve our client’s customer service programs, while still reducing costs.

The Contact Center RFP Tool Kit

Ready to outsource your contact center customer service to a new vendor/partner? We put together this Contact Center RFP tool kit to help.

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