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Nov 19, 2018 Thomas Cannon

Advantage Communications Launches new Ebook on Contact Center AI

Front cover of the ACI AI ebook

Advantage Communications is excited to share our latest resource with you, an in-depth ebook that looks into how the artificial intelligence (AI) used in outsourced call centers can help your organization revolutionize its approach to customer service. 

AI is becoming increasingly important in a world where customer service can make or break a company’s reputation. New innovations in AI, such as chatbots, natural automated phone software and conversational technologies, are helping to connect businesses with consumers across multiple devices, reduce customer effort and improve the way in which customer service representatives work.

Throughout the ebook, we look at several different approaches and strategies that your company can implement these contact center AI technologies to deliver superior customer service. These include:

  • How contact center AI can help your organization deliver superior customer service.
  • An overview of artificial intelligence and an explanation of deep learning.
  • How AI-enabled customer service could boost your revenue.
  • A look into how AI can create a personalized approach to sales.
  • How customer effort can be dramatically reduced by the introduction of artificial intelligence.

Do you want to learn more about contact center AI and find out how it can transform your customer service, and ultimately increase revenues? Read our ebook below or contact us today for more information.

Download Now

About Advantage Communications

Advantage Communications makes great customer experience possible, by bringing together people, passion and technology to provide companies with the best possible customer care. Since 1996, ACI has been offering cost-effective and tailored solutions that go above and beyond the specific needs of today’s customers.

A challenger to the traditional call center industry, Advantage has combined state-of-the-art technology and artificial intelligence, along with a passionate and dedicated team, to nurture customer representatives that become true ambassadors of the brands we represent.

Published by Thomas Cannon November 19, 2018