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Date:
October 6, 2020

Advantage Communications / First Kontact Signs Contact Center Deal With Major US Airline

CHARLOTTETOWN, PEI, Canada, and TIJUANA, Mexico -- September 23, 2020 -- Advantage Communications Inc. (ACI), a leading global BPO contact center using innovative new technologies to design superior customer experience strategies, has signed a customer support agreement with a major US discount airline.

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Date:
March 18, 2020

COVID-19 Update

We want you to know that our top priority continues to be the health and safety of our employees, their families, our customers and the communities we live and work in.

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Date:
January 9, 2020

Advantage Communications Inc. Expands Global Presence With Acquisition of Top Mexican Contact Center, First Kontact LLC

Advantage Communications Inc. (ACI), a leading BPO Contact Center located in Canada and the Caribbean, has today announced the acquisition of a top Contact Center in Mexico, First Kontact LLC. The acquisition will expand ACI’s global presence and enhance its Hispanic customer service offering.

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Date:
July 16, 2019

ACI Adopts AR & AI Technology "Sightline Advantage™"

Sightline Advantage is a new technology that transforms call center operational performance by creating behavioral awareness in agent performance driving self-correction and better quality customer engagement, resulting in a >20% increase in agent productivity.

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Date:
May 23, 2019

Advantage Communications Expands Contact Center Operations With New Strategic Location in Jamaica

The new location will increase Advantage Communications current number of seats in Jamaica by 25 percent, allowing the company to keep up with increased demand and continue to offer its state-of-the-art contact center solutions to a growing list of clients.

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Date:
April 9, 2019

Top Canadian Contact Center Unveils New At-Home Agent Service Designed to Boost Customer Experience

This new service is aptly named The Home Advantage and is designed to complement Advantage Communication’s brick-and-mortar agents to build an unstoppable team of experienced, qualified and proven brand advocates for any company.

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Date:
January 18, 2019

ACI's New Executive Team Ready to Challenge the Call Center Industry

Over the last year Advantage Communications Inc. has made a number of strategic hires, to augment their top tier talent with deep experience and innovative thinkers.

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Date:
July 11, 2017

Advantage Communications Inc. Appoints Gregory Hough as CEO; Kent MacPhee Moves to Chairman of the Board

The future of ACI is bright with the collaboration from new CEO, Gregory Hough, and now Chairman of the Board, Kent MacPhee.

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Date:
June 1, 2017

Randy Clapp Appointed as New Vice-President of Business Development

With 25 years in the U.S. marketplace, Mr Clapp brings with him a wealth of knowledge that will be invaluable in the growth and development of Advantage Communications.

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