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Advantage Communications Inc. (ACI), a leading BPO Contact Center located in Canada and the Caribbean, has today announced the acquisition of a top Contact Center in Mexico, First Kontact LLC. The acquisition will expand ACI’s global presence and enhance its Hispanic customer service offering.
Sightline Advantage is a new technology that transforms call center operational performance by creating behavioral awareness in agent performance driving self-correction and better quality customer engagement, resulting in a >20% increase in agent productivity.
The new location will increase Advantage Communications current number of seats in Jamaica by 25 percent, allowing the company to keep up with increased demand and continue to offer its state-of-the-art contact center solutions to a growing list of clients.
This new service is aptly named The Home Advantage and is designed to complement Advantage Communication’s brick-and-mortar agents to build an unstoppable team of experienced, qualified and proven brand advocates for any company.
Over the last year Advantage Communications Inc. has made a number of strategic hires, to augment their top tier talent with deep experience and innovative thinkers.
The future of ACI is bright with the collaboration from new CEO, Gregory Hough, and now Chairman of the Board, Kent MacPhee.
With 25 years in the U.S. marketplace, Mr Clapp brings with him a wealth of knowledge that will be invaluable in the growth and development of Advantage Communications.