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The 5-Step Process To Outsource Your Contact Center with Advantage Communications

Posted by Randy Clapp on Mar 26, 2019

A screen grab of the ACI 5-step infographic

No matter the size of your business, what industry you serve, and whether you sell a product or service, your customer reputation relies heavily on delivering exceptional customer service that delights your clients.

Unfortunately, most businesses simply do not possess the resources, time, money or know-how to do this successfully. This is why outsourcing your customer service to a contact center can revolutionize your business.

By partnering with an outsourced contact center that fits perfectly with your company, you’ll be able to offer a superior customer experience, scale your business for seasonal demand, create an omnichannel approach to customer service and much more.

The key benefits of outsourcing your customer service program to a contact center include:

  • Reduced costs.
  • Competitive advantage.
  • Omni-channel customer service.
  • Free up in-house resources.
  • Superior customer experience.

As a disruptor to the traditional call center, Advantage Communications can go one step further by offering your business access to the most innovative new tools in contact center technology - such as artificial intelligence (AI) - to set your customer experience far above your competitors.

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Now your business knows the key benefits of partnering with a contact center, we have created an infographic looking at the five-step process your company can expect when outsourcing your contact center to Advantage Communications. We take a look at those steps here:

Step 1 - Discovery

Great partnerships are built on communications! During this phase we’ll chat with you about your goals and current customer service offering. You’ll learn about our innovative, game-changing solutions. Let’s explore ways to PowerUp your contact center together!

Step 2 - Planning

Studies show 39 percent of projects fail due to lack of planning and resources! That’s why this phase of our engagement with you is of paramount importance. We know how to get it right! Let’s set up your implementation for success!

Step 3 - Preparation

It’s time to build your system and program! We’re experts at technology integrations and implementing omni-channel customer service solutions. Seamless connections optimized for your operations. During this phase we’ll also get ready for training!

Step 4 - Training

This is where it all comes together. The plan is realized and you can see, hear, and operate the entire system in a training environment. But, what’s more - you will get a feel for the customer experience, delivered by agents trained to be polite, helpful brand ambassadors.

Step 5 - Launch

Your new contact center is live and ready to deliver the latest omni-channel customer service! With top-notch communications, accurate planning and expert technology execution and training - we want to hear the implementation was easy and effective.

We’re building partnerships and bridges for long-term success! It’s time to start enjoying the benefits of outsourcing your call center.

Are you ready to improve your company’s customer experience and wondered whether a contact center solution is the best fit for you? Answer our questionnaire here to see if you’re ready to take the next step towards superior customer service.

Alternatively, you can contact our team of experts today. They’d be more than happy to answer any questions you may have about our services.

advantage_outsource_infographic_1000px v2

Topics: Contact Center




Randy Clapp

Written by Randy Clapp

Randy Clapp has sold over $1 billion in the services industry working with leaders such as Hewlett-Packard, Electronic Data Systems, CompuCom and Avis Rental Car. He received EDS’ Inner Circle Award as one of the company’s top 100 performers, as well as the Top Leader Award with CompuCom. He earned his Bachelor Degree in Business Management and Economics from Northwood University. Randy Clapp attributes his success to: “…showing clients how to make or save money in ways they never thought possible”.

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