Culture Drives Our Success
We serve your customers from friendly cities close to home, where excellent service is simply a way of life.
Advantage Communications has contact centers in Canada, Jamaica and Pakistan.
Our contact centers deliver industry-high standards in customer service with 100 percent budget adherence, and we maintain Net Promoter Scores (NPS) greater than 45+ points across the board.
.png?width=1920&height=208&name=accent-curve-bottom@2x@2x%20(1).png)
The long-standing relationships we have with decision-makers on the ground at these locations have made it possible to build, scale and onboard successfully in record-time in each market.
With no more than five-hours travel time between our Canadian and Jamaican contact centers, our Senior Leadership Team and major shareholders attend town halls, celebrations, kick-offs and other important employee touch points.
This constant team engagement guarantees continuous knowledge transfer and endorsement of corporate values, whilst also ensuring quality of service and operations are consistently maintained across the company.
Our Jamaica Contact Center
Our Kingston and Portmore locations bring together agents with extensive contact center experience. Our call center workforce is highly-educated, English speaking, friendly and outgoing.
As we expand in the Caribbean and Central America, we are committed to continuing our reputation for creating meaningful jobs and to becoming a best-in-class employer in the region.
- Modern, state-of-the-art, scalable call-center facility in the heart of Kingston’s business district.
- Neutral, native English accent.
- Highly educated and experienced workforce.
- Strong negotiation and problem-solving skills which translates into higher debt collection rates, lower error/rework rates, and first-contact resolution.
- Capacity and resources available for immediate engagement.
.png?width=1920&height=208&name=accent-curve-top@2x%20(1).png)
Our Canada Contact Center
Our first contact center opened in Eastern Canada in 1996. The True North hospitality that Canada is known for expands across the country, as does our workforce with a wide range of skills, from help desk, customer service, technical support and financial services.
- A resource of subject-matter experts and tenured agents, 15 percent of staff have more than 10 years experience.
- English, French, Spanish, Punjabi and Mandarin language services.
- The number of Prince Edward Islanders with a mother tongue that is not English or French is up almost 60 per cent since the 2011 census, a rate of growth close to four times the national rate, adding linguistic and cultural diversity to the region.
- Relationship-driven teams ensure positive client experiences with the average client partnership lasting longer than seven years.
- Scalable workforce able to adapt as your business grows and changes.
Our Pakistan Contact Center
Located in the picturesque Potohar Plateau of Islamabad, our Pakistan facility is designed to offer cutting-edge digital solutions.
Opened in 2021, our facility brings seasoned leadership with extensive experience managing diverse industries such as eCommerce, technology, and contact centers.
- Efficient handling of back-office tasks ensures that you can focus on core business activities without worrying about administrative burdens.
- High-quality, accurate data processing, enabling you to make data-driven decisions confidently.
- Robust Security Measures – Our facility is equipped with multi-layered security, including CCTV, biometric and badge swipe entry, on-site guards, and PCI DSS certification, ensuring a secure environment that protects client data and exceeds industry standards.
- Highly skilled workforce and management team.
- With custom disaster recovery plans, triple-redundant networks, UPS, and backup generators, our facility is built to provide reliable service continuity, ensuring zero downtime.
The Contact Center RFP Tool Kit
Ready to outsource your contact center customer service to a new vendor/partner? We put together this Contact Center RFP tool kit to help.
