Unlike most contact centers, we serve your customers from friendly cities close to home, where excellent service is simply a way of life.
Advantage Communications has contact centers in Canada (Prince Edward Island and Nova Scotia), Jamaica (Kingston and Portmore), and in Mexico (Tijuana).
Our Canadian, Caribbean and Mexican contact centers deliver industry-high standards in customer service with 100 percent budget adherence, and we maintain Net Promoter Scores (NPS) greater than 45+ points across the board.
The long-standing relationships we have with decision-makers on the ground at these locations have made it possible to build, scale and onboard successfully in record-time in each market.
With no more than five-hours travel time between our Canadian, Jamaican and Mexican contact centers, our Senior Leadership Team and major shareholders attend town halls, celebrations, kick-offs and other important employee touch points.
This constant team engagement guarantees continuous knowledge transfer and endorsement of corporate values, whilst also ensuring quality of service and operations are consistently maintained across the company.
Our Kingston and Portmore locations bring together agents with extensive contact center experience. Our call center workforce is highly-educated, English speaking, friendly and outgoing.
As we expand in the Caribbean and Central America, we are committed to continuing our reputation for creating meaningful jobs and to becoming a best-in-class employer in the region.
Our first contact center opened in Eastern Canada in 1996. Canadian agents and support teams operate from our headquarters in Charlottetown, Prince Edward Island.
Known for east coast hospitality and Atlantic Canada friendliness, the area provides an engaged and experienced workforce with a wide range of skills, from help desk, customer service, technical support and financial services.
Our proximity to the Tijuana/San Diego International Border not only provides us with a high percentage of bicultural and bilingual personnel but also gives our agents critical knowledge and understanding of the US geography, culture and lingo.