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Create a Scalable Strategy That Drives Customer Experience (CX)

Posted on Jun 10, 2020 | Topics: Customer Service Trends
An effective customer support strategy is the foundation of any successful and sustainable business. In fact, according to the American Express 2017 Customer Service Barometer, US consumers are willing to spend 17 percent more to do ...

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How Remote Workers are Shaping the Future of Work, and What that Means for Contact Centers

Posted on Jun 1, 2020 | Topics: Customer Service Trends
The future of work is changing dramatically. A distributed workforce model is the new norm for a vast majority of organizations, in which team members are not in the same physical location when working on a project. This change is largely ...

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Surge in Both eCommerce Online Shopping and Customer Service

Posted on May 26, 2020 | Topics: Customer Service Trends
Emarsys and GoodData’s ecommerce tracking shows revenue up 37% and orders up 54% in April, as the US emerges from Covid lockdowns. The boom in online shopping is expected to transform consumer behaviour forever, as more consumers find they ...

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How an Outsourced Call Center Helps Subscription-Based Businesses

Posted on May 15, 2020 | Topics: Customer Service Trends
From Spotify, Amazon Prime, to daily newspapers and what we eat for dinner, subscription-based companies are a huge part of our lives. In fact, according to a survey released by American consulting firm McKinsey in 2018, the subscription ...

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How Does Interactive Voice Response (IVR) Improve Customer Experience?

Posted on May 1, 2020 | Topics: Customer Service Trends , Contact Center
If you have read any of our previous blogs, you’ll know just how important the customer experience (CX) is. In fact, in today’s market CX can really be the differentiator between a successful company and a struggling one. 

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