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5 Customer Experience Trends for 2021 and Beyond

Posted on Jan 12, 2021| Topics: Customer Service Trends

With the hope and foresight of a new year now here, many executives are now proactively looking at new ways to grow their business in...

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Data Privacy And Your Company's Customer Experience

Posted on Jan 2, 2021 | Topics: Customer Service Trends
Modern customers expect high engagement levels and personalized experiences from the companies they do business with. If your organization is to offer unparalleled customer service, it’s important that you collect customer data and develop ...

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8 Ways to Critically Analyze Your Brand’s Customer Service Strategy

Posted on Dec 9, 2020 | Topics: Customer Service Trends
We all know the benefits of a well-thought-out customer service program. By improving customer satisfaction, your business can improve brand loyalty, drive new revenue opportunities and build a positive brand reputation.

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How to Predict Customer Loyalty Using Customer Service Metrics

Posted on Nov 30, 2020 | Topics: Customer Service Trends
How does your business define and measure customer loyalty? Do you try to gauge a customer’s intention to keep doing business with you, look at how much they increase spend, or try evaluate a customer’s potential for advocacy? Loyalty can ...

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How are Contact Centers Adapting to the New World of Remote Work?

Posted on Nov 24, 2020 | Topics: Customer Service Trends , Contact Center
The COVID-19 pandemic has fundamentally changed the way organizations view their workforce. Companies now fully understand the benefits of remote work and flexible schedules. 

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Digitizing Back-end Systems Will Drive Customer Experience (CX)

Posted on Nov 18, 2020 | Topics: Customer Service Trends
To win the digital race and jump ahead of their competitors, many organizations are transforming their front-end systems and offering the latest and most innovative technologies to ensure their customers are both satisfied and loyal. ...

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