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Why Digitizing Back-end Systems Will Drive Customer Experience (CX)

Posted on Jan 17, 2019| Topics: Customer Service Trends

To win the digital race and jump ahead of their competitors, many organizations are transforming their front-end systems and offering...

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Next Generation Contact Center Versus Old School Call Center

Posted on Jan 8, 2019 | Topics: Customer Service Trends
If you have spent any time reading through our blogs here at Advantage Communications you have probably noticed that we refer to ourselves as a contact center, rather than a traditional call center. So, what exactly is the difference ...

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3 Common Mistakes Your Contact Center Should not be Making

Posted on Dec 13, 2018 | Topics: Customer Service Trends
With new technological innovations in contact center technology improving the customer experience and influencing business to become more customer-centric, the demands of the customer are now greater than they’ve ever been before.  If you ...

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How Data-Driven Telecom Businesses are Offering a Superior Customer Experience in the Digital Age

Posted on Nov 30, 2018 | Topics: Customer Service Trends
The digital age and new technologies are changing the way that telecommunications companies must serve and engage their customers. Organizations which keep up with these trends will not only realize significant revenue and customer service ...

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Ramp up Your Customer Service for Thanksgiving and the Holiday Season

Posted on Nov 16, 2018 | Topics: Customer Service Trends
Whether you are the owner of a large retail outlet or you own an ecommerce startup, the holiday shopping season isn’t easy. Ramping up your customer service, however, can dramatically improve the experience your customers have with your ...

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5 Reasons Low Attrition Rates are Great for Customer Service

Posted on Oct 31, 2018 | Topics: Customer Service Trends
High-quality customer service is key to driving growth and profits in the 21st Century. Low attrition rates in your customer service team are essential to a superior customer experience, but high turnover rates, on the other hand, can be ...

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