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Company Culture: Why Your Outsourced Call Center Should Focus on Client Branding

Posted on Sep 13, 2019 | Topics: Customer Service Trends
One of the most important aspects of any successful organization is to have a clearly defined company culture. The culture of your organization will influence the communication within your teams, the productivity of staff members, how ...

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6 Challenges for Subscription-Based Companies and How an Outsourced Call Center can Help

Posted on Aug 23, 2019 | Topics: Customer Service Trends
From Spotify, Amazon Prime, to daily newspapers and what we eat for dinner, subscription-based companies are a huge part of our lives. In fact, according to a survey released by American consulting firm McKinsey in 2018, the subscription ...

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Omnichannel Customer Service is Important, But Don’t Hang up the Phone!

Posted on Aug 14, 2019 | Topics: Customer Service Trends
In this blog we often talk about the innovative omnichannel technology that a modern outsourced call center will bring to your organization, and how those technologies will help your company realize significant benefits to your customer ...

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4 Customer Experience Best Practices to Look for in an Outsourced Call Center

Posted on Jul 31, 2019 | Topics: Customer Service Trends
The customer experience (CX) is now vital for any business, no matter what industry. That’s because the product or service that you offer is no longer the defining selling point for your customer - it’s the overall experience you offer ...

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What is Real-time Visual Operational Intelligence in the Outsourced Call Center?

Posted on Jul 25, 2019 | Topics: Customer Service Trends
Today’s top nearshore outsourced call centers use a wide range of technologies to implement world-class customer support strategies for their clients. Technologies such as live-call guidance, artificial intelligence (AI), omnichannel ...

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