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3 Technologies That Help ACI Deliver World-Class Customer Service

Posted on Jun 4, 2021 | Topics: Customer Service Trends
The customer experience (CX) has changed dramatically over the past few years, and that’s had a huge impact on how brands outsource their customer service strategies. 

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What are the Pros and Cons of Contact Center Outsourcing?

Posted on Jun 1, 2021 | Topics: Customer Service Trends
Outsourcing your customer service program is appealing for a number of reasons. It can save your business money, dramatically improve your customer experience, build more loyal customers and help you design a better customer care strategy. 

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The 3 Pillars of Brand Customer Loyalty

Posted on May 27, 2021 | Topics: Customer Service Trends
Think back to your last big purchase. Was it a new laptop to update your old, slow and laborious one that you had been working on for the past couple of years? Perhaps it was something less exciting like a lawn mower to replace the one you ...

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Prepare Early: Scaling Up Your Customer Care for Black Friday & Cyber Monday, 2021

Posted on May 4, 2021 | Topics: Customer Service Trends
As we move through 2021, two of the most exciting shopping days are ahead of us - Black Friday and Cyber Monday. While it may seem a little early to start planning your customer service strategy just yet, trust us, you can never be too ...

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Customer Care Vs. Customer Service Vs. Customer Experience: Explained

Posted on Apr 14, 2021 | Topics: Customer Service Trends
All businesses want to keep their customers, and prospects, happy. Satisfied customers are the difference between a successful and highly-profitable company, or a business that is struggling to compete with its competitors.

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