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The Importance of the Customer Journey and How an Outsourced Call Center can Help

Posted on Jun 18, 2019| Topics: Customer Service Trends

Today’s business owner knows that the customer experience (CX) is now absolutely essential to the success of their company, particularly...

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What is the True Cost of Losing a Customer?

Posted on Apr 9, 2019 | Topics: Customer Service Trends
Smart business owners will know that satisfying each and every customer is essential for the long-term success of your business. However, while one negative experience may seem small compared to all of your good customer experiences, the ...

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New Ebook Explores ACI’s Home Advantage Contact Center Service

Posted on Mar 12, 2019 | Topics: Customer Service Trends
Advantage Communications is proud to announce the launch of its brand-new ebook, which looks at the benefits of stay-at-home agents and how they can be the perfect complement to an organization’s existing brick-and-mortar outsourced call ...

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5-Step Guide to Reduce Customer Support Friction and Improve Your Organization’s CX

Posted on Feb 22, 2019 | Topics: Customer Service Trends
The constant evolution of digital technology and a growing customer base that wants seamless and instant results, mean it's now more important than ever for your company to go above and beyond when it comes to customer experience (CX). One ...

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Digital Transformation: How Customer Service Teams That use Real-Time Data are Winning the Customer Experience Battle

Posted on Feb 14, 2019 | Topics: Customer Service Trends
  The digital economy and the evolution of new technologies are changing the way B2C companies must serve and engage their customers. Those which keep up with new trends will not only realize significant benefits but will also be able to ...

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5 Ways Your Business can Find the Root Cause of Complaints

Posted on Feb 7, 2019 | Topics: Customer Service Trends
Are you hearing the same customer complaints over and over again? If you want to offer an unrivalled customer experience, it’s time for your business to find the root cause of customer complaints.

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