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5 Ways a Nearshore Call Center Enhances Customer Experience

Posted on Jun 12, 2019 | Topics: Canada Call Center
If your business has decided to engage with an outsourced call center to implement a new customer support strategy, your first step will be deciding whether to use an offshore, onshore or nearshore call center.

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How to Create an Outsourced Call Center Statement of Work (SOW)

Posted on May 10, 2019 | Topics: Canada Call Center
In the modern business world where competition is extremely fierce across all industries, high-quality customer service can make the difference. Delighting your customers at every touchpoint will not only ensure they’re loyal to your ...

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4 Advantages of Outsourcing Customer Service to a Canadian Contact Center

Posted on Mar 1, 2019 | Topics: Atlantic Canada contact center , Canada Call Center
For years, North American companies have been outsourcing their customer service agents to offshore call centers. The idea was to reduce the cost of labor and maximize the bottom line. However, an increasingly competitive market has left ...

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