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Contact Center vs Call Center: What is the Difference?

Posted on Dec 22, 2020| Topics: Contact Center , Canada Call Center

Call center or contact center? These terms are often used interchangeably, but did you know that these are two completely different...

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How You can Create Loyal Customers in Financial Services With the Help of an Outsourced Call Center

Posted on Sep 5, 2019 | Topics: Canada Call Center
Customer experience (CX) leaders in the financial services need to create frictionless experiences for customers that perfectly balance customer satisfaction, reduced customer effort and a personal service. Without this perfect balance, ...

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3 Reasons to Outsource Your Customer Service to a Call Center in Canada

Posted on Aug 20, 2019 | Topics: Canada Call Center
Not long ago offshore contact centers were all the rage. They offered basic customer service solutions at an incredibly competitive rate, meaning companies could ensure their phone lines were answered while saving money at the same time. ...

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Interested in Nearshore Outsourcing for your Call Center? We’ve Created the Definitive Buyer’s Guide

Posted on Jun 25, 2019 | Topics: Canada Call Center
Are you looking to improve your customer service, better your company’s customer experience (CX) and create new revenue opportunities through an outsourced call center? If so, then we are pleased to announce the launch of our brand new ...

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5 Ways a Nearshore Call Center Enhances Customer Experience

Posted on Jun 12, 2019 | Topics: Canada Call Center
If your business has decided to engage with an outsourced call center to implement a new customer support strategy, your first step will be deciding whether to use an offshore, onshore or nearshore call center.

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How to Create an Outsourced Call Center Statement of Work (SOW)

Posted on May 10, 2019 | Topics: Canada Call Center
In the modern business world where competition is extremely fierce across all industries, high-quality customer service can make the difference. Delighting your customers at every touchpoint will not only ensure they’re loyal to your ...

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