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How to Improve First Call Resolution for Improved Customer Service

Posted on Oct 12, 2021| Topics: Customer Service Trends

The chances are good that you’re investing in marketing and advertising efforts to bring customers through your doors, but are you...

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8 Customer Service Strategies to Deliver a World-Class Experience

Posted on Oct 4, 2021 | Topics: Customer Service Trends
Customer service is the foundation of any business. When done well it will boost profits, enhance brand reputation, generate repeat business, give companies a competitive edge and increase customer retention.

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Are You Looking to Build a Contact Center RFP? Here's a Tool Kit!

Posted on Sep 29, 2021 | Topics: Contact Center
If you’re ready to outsource your customer service program to a contact center vendor, then you’ll know that an RFP is the most effective way to find the right partnership. The problem is RFPs can become complex. If you don’t provide ...

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COVID-19 Protocol UPDATE: How Our Jamaica Team is Operating Safely

Posted on Sep 14, 2021 | Topics: News , Contact Center
In Jamaica, Advantage Communications Inc. (ACI), employs around 2,000 people in three locations in over 50,000 square feet of high-tech workspace.  During the pandemic, our number one priority has been to ensure the safety of our team and ...

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4 Steps to a Successful Outsourced Contact Center Launch

Posted on Sep 10, 2021 | Topics: Contact Center
Are you looking to outsource your customer service program to a strategic partner?  If you’ve outsourced any of your business functions before, then you’ll know just how important a seamless plan is to the success of that partnership. 

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3 Key Ways That Analytics Improves Customer Service

Posted on Sep 2, 2021 | Topics: Customer Service Trends
Providing good customer service is an art. Customer service is about so much more than just taking customer calls and providing them with your best answer. Delighting your customers is about being proactive and exceeding their expectations.

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