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Advantage Communications Strengthens its World-Class Customer Service Offering With Acquisition of Leading Mexican Call Center

Posted on Jan 10, 2020 | Topics: News
Advantage Communications Inc. (ACI) is pleased to announce that it has expanded its global presence, as well as strengthened its position as a challenger to the conventional outsourced contact center industry, with the acquisition of ...

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Our Most Popular Contact Center and Customer Service Insights in 2019

Posted on Dec 31, 2019 | Topics: Customer Service Trends
A world-class customer experience (CX) is essential for any business, no matter what industry your organization is in.That’s because your customers now expect more from your customer service team than they have ever done before. Today’s ...

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How Innovative Outsourced Call Centers are Benefitting From the Service-Profit-Chain Model

Posted on Dec 12, 2019 | Topics: Contact Center
The acquisition and retention of highly-qualified workers is crucial for any organization, and outsourced call centers are no different. That’s why the most innovative nearshore call centers are implementing new company culture strategies ...

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How Call Centers Use Artificial Intelligence (AI) to Enhance, Not Replace Humans

Posted on Nov 29, 2019 | Topics: Artificial Intelligence
Artificial intelligence (AI) has long been a controversial subject. The phrase often comes with the worry that companies will completely change the way they internally operate, investing in robots over humans. This couldn’t be further from ...

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Customer Service: What is Call Center Outsourcing?

Posted on Nov 19, 2019 | Topics: Contact Center
No matter what industry you’re in, customer service is one of the most important functions for the success of your business. A great customer service experience can create a loyal customer for life, while a bad one could drive a customer ...

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