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3 Reasons Why Retailers Should Outsource Their Customer Service Programs

Posted on Jun 28, 2018 | Topics: Customer Service Trends
The retail sector is highly competitive and a bad customer experience could be devastating to your business. Online shopping and the growth of an ‘instant world’ means customers now expect an immediate solution, or they’ll simply move on ...

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4 Contact Center Trends that are Transforming the Industry in 2018

Posted on Jun 19, 2018 | Topics: Artificial Intelligence
Contact centers have undergone significant changes over the past five years, with innovations in technology allowing outsourced customer service representatives to offer a superior customer experience. The contact or call center space is a ...

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How AI-Enabled Customer Service Can Boost Your Revenue

Posted on Jun 15, 2018 | Topics: Artificial Intelligence
Technology has been changing the way brands communicate with their consumers for decades, but recent developments in artificial intelligence (AI) has significantly benefited the way contact centers communicate with customers. The use of AI ...

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Client Story: Improving the Customer Experience of a Large Automotive Manufacturer

Posted on Jun 5, 2018 | Topics: Customer Service Trends
Customer experience is built on positive brand perception. Organizations, large and small are re-evaluating how they measure customer service, and branding, as part of larger efforts to improve customer experience. “Taking the time to make ...

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Improve Your Customer Service With Real-Time Data

Posted on May 22, 2018 | Topics: Customer Service Trends
In today’s digitally driven world, companies are vying for customers across various devices and using interactive marketing techniques. Real-time data reporting is becoming key to improving your customer service and customer experience.

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