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Delivering Customer Service in a Crisis Situation

Posted on Jan 6, 2022 | Topics: Contact Center
Emergencies happen. Sometimes they are technological failures, like your website going down, an app crashing or a hacker attack. Other times a natural disaster disrupts supply chains or damages your equipment. 

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What’s the True Cost of Your In-House Customer Service Program?

Posted on Dec 15, 2021 | Topics: Customer Service Trends
Organizations that want to offer a superior customer experience and first-class customer face a choice, they can either manage it in house or they can outsource their customer service program to a specialized contact center.

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5 Business Benefits of After-Hours Customer Service

Posted on Nov 25, 2021 | Topics: Customer Service Trends
When customer service is managed internally, most businesses only have agents available during opening hours and that can be a huge problem when it comes to ensuring customers are satisfied.  That’s because many customers can’t call until ...

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How to Identify the Best Contact Center for Your Business

Posted on Nov 16, 2021 | Topics: Customer Service Trends
Outsourcing a major part of your business is never an easy decision, but when it comes down to something as important as your customer service strategy, it’s generally the right one.  That’s because successful customer service requires ...

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How to Identify Your Customer Touchpoints for World-Class CX

Posted on Nov 3, 2021 | Topics:
Providing a world-class customer experience (CX) relies on your ability to not only seamlessly answer customer questions, but to answer those questions in a place that is highly visible to your customers.

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