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5 Reasons Low Attrition Rates are Great for Customer Service

Posted on Oct 31, 2018| Topics: Customer Service Trends

High-quality customer service is key to driving growth and profits in the 21st Century. Low attrition rates in your customer service...

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4 Tactics to Increase Your Company’s Customer Lifetime Value (CLV)

Posted on Oct 26, 2018 | Topics: Customer Service Trends
In our previous blog titled “How Customer Lifetime Value (CLV) can be Used to Measure Customer Experience”, we looked at how customer lifetime value (CLV) is one of the most important metrics to measure for growing companies and why it’s ...

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3 Ways Contact Center AI can Revolutionize Your Company’s Customer Service

Posted on Oct 22, 2018 | Topics: Artificial Intelligence
The contact center of the future is using next-generation technology to anticipate a customer’s inquiry, to predict what they’ll want to talk about, as well as provide omnichannel support that provides customers with the opportunity of ...

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How Customer Lifetime Value (CLV) can be Used to Measure Customer Experience

Posted on Oct 11, 2018 | Topics: Customer Service Trends
Customer experience is the key to the success of your business. It will help you to stand out from competitors and give you an edge in an increasingly technology-fueled business world in which customers are demanding an improved ...

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How Does Efficient Customer Service Affect the Bottom Line?

Posted on Oct 9, 2018 | Topics: Customer Service Trends
An efficient customer service program is not only important for your company’s customer experience (CX) and the satisfaction of your clients, but it’s also hugely important for a crucial aspect of your business - your bottom line. 

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4 Ways Collecting Metrics Will Improve Your Customer Experience

Posted on Sep 21, 2018 | Topics: Customer Service Trends
No matter what industry you serve, whether it be retail and customer service, banking and financial, or telecommunications and media, your customers will be certain to have high customer experience expectations. Your customer service ...

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