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What is Customer Satisfaction Score (CSAT) and How is it Measured?

Posted on Oct 31, 2019 | Topics: Customer Service Trends
Today’s business world is highly competitive. No matter what industry your business is in, or whether it’s a start-up or enterprise, it’s highly likely that you will be competing with a large number of companies selling similar products or ...

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How to Ramp-up Your Customer Service for the Retail Holiday Season with Outsourced Help

Posted on Oct 24, 2019 | Topics: Contact Center
Statistics from the National Retail Foundation found that a staggering 20 to 40 percent of yearly sales for small and mid-sized retailers take place within the last two months of the year. Additionally, a study from LiveChat found that on ...

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What is After-Call Work (ACW) and Why is it Important in Outsourced Customer Service?

Posted on Oct 9, 2019 | Topics: Customer Service Trends
Today’s business world is saturated with competition. That’s why the customer experience (CX) is one of your organization’s biggest assets when it comes to satisfying your customers and creating a loyal customer base. In fact, research ...

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The Gig Economy: Why At-Home Agents Perfectly Complement Your Outsourced Customer Service

Posted on Sep 23, 2019 | Topics: Customer Service Trends
The gig economy is booming, allowing companies to hit workforce targets in a market where skill shortages are a huge concern. Did you know that homesourcing can be the perfect complement to your company’s current outsourced customer ...

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In-House vs. Outsourced Customer Service: 4 Benefits of an Outsourced Call Center

Posted on Sep 17, 2019 | Topics: Customer Service Trends
Is your customer service department no longer providing the customer experience (CX) that your clients expect? Can you no longer afford the technologies needed for superior customer service? Or perhaps you simply don’t have the resources ...

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