<img height="1" width="1" style="display:none;" alt="" src="https://dc.ads.linkedin.com/collect/?pid=513665&amp;fmt=gif https://dc.ads.linkedin.com/collect/?pid=513665&amp;fmt=gif ">

Customer Care Vs. Customer Service Vs. Customer Experience: Explained

Posted on Apr 14, 2021| Topics: Customer Service Trends

All businesses want to keep their customers, and prospects, happy. Satisfied customers are the difference between a successful and...

Read More

Subscribe To Our Blog

Customer Service Strategies: How to Increase Customer Loyalty

Posted on Apr 13, 2021 | Topics: Customer Service Trends
Did you know that acquiring a new customer can cost five times more than retaining an existing customer? In fact, there’s not many more important things for the growth and profitability of your organization than customer loyalty. 

Read More

3 Key Factors That Determine Outsourced Customer Service Success

Posted on Mar 24, 2021 | Topics: Customer Service Trends
In today’s marketplace, companies must be increasingly customer-driven. Personalization, quick responses, self-service, proactive support and multiple contact options are just a few of the many expectations that today’s customers have from ...

Read More

How Speech Analytics Software Will Revolutionize Your Customer Service

Posted on Mar 17, 2021 | Topics: Customer Service Trends
Did you know that, according to Microsoft, 90 percent of Americans use customer service as a factor in deciding whether or not to do business with a company?

Read More

Customer Experience Strategies: What is Rich Messaging?

Posted on Mar 15, 2021 | Topics: Artificial Intelligence , Customer Service Trends
The time that US users spend on their mobile phones is continuing to grow. According to TechCrunch, Americans spend about five hours per day on their cell phones. 92 percent of this time spent on apps like social media, messaging and ...

Read More

A Complete Contact Center’s Guide to Average Handle Time (AHT)

Posted on Mar 9, 2021 | Topics: Contact Center
Successful customer service programs rely on highly-skilled customer service agents and innovative technologies to achieve world-class customer experiences. On top of that, however, they also need to focus on analytics. 

Read More
All posts
PowerUp your Contact Center to new levels of customer service excellence with Advantage Communications.
 
HEAD OFFICE
265 Brackley Point Road
Charlottetown, PEI, C1E 2A3, Canada

© 2020 ADVANTAGE COMMUNICATIONS INC. | Diversity and Inclusion Vision