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What are the Pros and Cons of Contact Center Outsourcing?

Posted on Jun 1, 2021 | Topics: Customer Service Trends
Outsourcing your customer service program is appealing for a number of reasons. It can save your business money, dramatically improve your customer experience, build more loyal customers and help you design a better customer care strategy. 

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The 3 Pillars of Brand Customer Loyalty

Posted on May 27, 2021 | Topics: Customer Service Trends
Think back to your last big purchase. Was it a new laptop to update your old, slow and laborious one that you had been working on for the past couple of years? Perhaps it was something less exciting like a lawn mower to replace the one you ...

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How to Boost Customer Satisfaction Levels Through Live Chat

Posted on May 26, 2021 | Topics: Contact Center
The most effective way to answer your customers’ questions today is to meet them in the channel they prefer, with a solution that gives them seamless access to customer support when they require it. 

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Contact Center Outsourcing: What You Need to Know

Posted on May 18, 2021 | Topics: Contact Center
The top performing companies always do two things. Firstly, they do what they can to save money and, in turn, improve their bottom line. And, secondly, they focus on customer satisfaction as a key competency. 

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Prepare Early: Scaling Up Your Customer Care for Black Friday & Cyber Monday, 2021

Posted on May 4, 2021 | Topics: Customer Service Trends
As we move through 2021, two of the most exciting shopping days are ahead of us - Black Friday and Cyber Monday. While it may seem a little early to start planning your customer service strategy just yet, trust us, you can never be too ...

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