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Customer Service Strategies: How to Increase Customer Loyalty

Posted on Apr 13, 2021 | Topics: Customer Service Trends
Did you know that acquiring a new customer can cost five times more than retaining an existing customer? In fact, there’s not many more important things for the growth and profitability of your organization than customer loyalty. 

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3 Key Factors That Determine Outsourced Customer Service Success

Posted on Mar 24, 2021 | Topics: Customer Service Trends
In today’s marketplace, companies must be increasingly customer-driven. Personalization, quick responses, self-service, proactive support and multiple contact options are just a few of the many expectations that today’s customers have from ...

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How Speech Analytics Software Will Revolutionize Your Customer Service

Posted on Mar 17, 2021 | Topics: Customer Service Trends
Did you know that, according to Microsoft, 90 percent of Americans use customer service as a factor in deciding whether or not to do business with a company?

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Customer Experience Strategies: What is Rich Messaging?

Posted on Mar 15, 2021 | Topics: Artificial Intelligence , Customer Service Trends
The time that US users spend on their mobile phones is continuing to grow. According to TechCrunch, Americans spend about five hours per day on their cell phones. 92 percent of this time spent on apps like social media, messaging and ...

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A Complete Contact Center’s Guide to Average Handle Time (AHT)

Posted on Mar 9, 2021 | Topics: Contact Center
Successful customer service programs rely on highly-skilled customer service agents and innovative technologies to achieve world-class customer experiences. On top of that, however, they also need to focus on analytics. 

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