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Advantage Communication Wins MVP Blogging Award

Posted on Jan 30, 2020 | Topics: News
Advantage Communications, a top Canadian contact center that uses innovative new technologies to design superior customer experience strategies for its clients’ customers, has won an award for its “highly valuable” blog content.

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The Top 5 Strategic Contact Center Trends That Will Impact Customer Service in 2020

Posted on Jan 27, 2020 | Topics: Customer Service Trends
No matter what market your company operates in, there’s an incredibly high chance that it's saturated with competition. In fact, it's likely that your customer service is the key aspect of how your organization differentiates itself from ...

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Call Center Tech: What are the Top 4 Benefits of AI-powered Customer Service?

Posted on Jan 17, 2020 | Topics: Artificial Intelligence
The be-all and end-all of your organization is customer service. Whether your business is customer facing or B2B, delivering a world-class customer experience (CX) is what will set your company up for future growth and increased ...

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Advantage Communications Strengthens its World-Class Customer Service Offering With Acquisition of Leading Mexican Call Center

Posted on Jan 10, 2020 | Topics: News
Advantage Communications Inc. (ACI) is pleased to announce that it has expanded its global presence, as well as strengthened its position as a challenger to the conventional outsourced contact center industry, with the acquisition of ...

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Our Most Popular Contact Center and Customer Service Insights in 2019

Posted on Dec 31, 2019 | Topics: Customer Service Trends
A world-class customer experience (CX) is essential for any business, no matter what industry your organization is in.That’s because your customers now expect more from your customer service team than they have ever done before. Today’s ...

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