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5 Customer Experience Trends for 2021 and Beyond

Posted on Jan 12, 2021| Topics: Customer Service Trends

With the hope and foresight of a new year now here, many executives are now proactively looking at new ways to grow their business in...

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Data Privacy And Your Company's Customer Experience

Posted on Jan 2, 2021 | Topics: Customer Service Trends
Modern customers expect high engagement levels and personalized experiences from the companies they do business with. If your organization is to offer unparalleled customer service, it’s important that you collect customer data and develop ...

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Contact Center vs Call Center: What is the Difference?

Posted on Dec 22, 2020 | Topics: Contact Center , Canada Call Center
Call center or contact center? These terms are often used interchangeably, but did you know that these are two completely different models when it comes to the customer support offerings that they provide their clients?

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Transition to an Outsourced Call Center? Here's how to do it..

Posted on Dec 16, 2020 | Topics: Contact Center
Are you ready to transition from in-house customer service to an outsourced call center? If so, it's likely that you are familiar with the request for proposal (RFP) process and you've discovered how outsourcing your contact center will ...

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8 Ways to Critically Analyze Your Brand’s Customer Service Strategy

Posted on Dec 9, 2020 | Topics: Customer Service Trends
We all know the benefits of a well-thought-out customer service program. By improving customer satisfaction, your business can improve brand loyalty, drive new revenue opportunities and build a positive brand reputation.

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How to Predict Customer Loyalty Using Customer Service Metrics

Posted on Nov 30, 2020 | Topics: Customer Service Trends
How does your business define and measure customer loyalty? Do you try to gauge a customer’s intention to keep doing business with you, look at how much they increase spend, or try evaluate a customer’s potential for advocacy? Loyalty can ...

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