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Overflow Management: Advice to Customer Service Teams Struggling During COVID-19

Posted on Mar 31, 2020 | Topics: Customer Service Trends , Contact Center
As we continue to take measures that curb the spread of COVID-19, employers across North America are recommending that their employees practice social distancing and self-isolation. 

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What is Business Process Outsourcing (BPO)?

Posted on Mar 18, 2020 | Topics: Customer Service Trends
Owning a business is a dream for many. It’s therefore not surprising in the slightest that most business owners are passionate about having full control over their company, how they delegate their time and the goals they want to achieve.

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What is Call Center Gamification?

Posted on Mar 10, 2020 | Topics: Customer Service Trends
If your company manages its customer service strategy in house, you’ll probably know just how difficult it is to keep staff motivated and engaged while at the same time ensuring you hit important metrics and efficiencies.

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How Call Routing Can Improve Customer Service

Posted on Mar 9, 2020 | Topics: Customer Service Trends , Contact Center
62 percent of customers, according to a study from American Express, believe that service insight and knowledge is essential to a good customer service experience. 

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What is Interactive Voice Response (IVR) and How Can it Improve Your Customer Experience (CX)?

Posted on Mar 4, 2020 | Topics: Customer Service Trends , Contact Center
If you have read any of our previous blogs, you’ll know just how important the customer experience (CX) is. In fact, in today’s market CX can really be the differentiator between a successful company and a struggling one. 

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