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Why Digital Infrastructure is at the Heart of Successful Customer Service

Posted on Aug 4, 2020| Topics: Customer Service Trends , Contact Center

When you think of superior customer experiences and world-class customer service, the first thing that comes to mind for most is...

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Does Your Company Culture Align With Your Outsourced Contact Center?

Posted on Jul 30, 2020 | Topics: Contact Center
In a lot of our blogs, we talk about just how important the customer experience is to a successful customer service strategy.  In fact, in a recent blog titled, ‘How to Seamlessly Merge Employee Experience and Customer Experience’, we ...

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How to Predict Customer Loyalty Using Customer Service Metrics

Posted on Jul 24, 2020 | Topics: Customer Service Trends
How does your business define and measure customer loyalty? Do you try to gauge a customer’s intention to keep doing business with you, look at how much they increase spend, or try evaluate a customer’s potential for advocacy? Loyalty can ...

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3 Key Questions for an Effective Outsourced Contact Center RFP

Posted on Jul 17, 2020 | Topics: Contact Center
Are you looking to ramp up your customer service with the help of an outsourced contact center? If so, your business is going to need to create a formal request for proposal (RFP).

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Using Artificial Intelligence in Contact Centers to Boost Customer Satisfaction

Posted on Jul 10, 2020 | Topics: Artificial Intelligence , Contact Center
Artificial Intelligence (AI) is a controversial subject. These new technologies are changing the game for many organizations’ customer service strategies by automating time-consuming, repetitive tasks that allows live agents to focus on ...

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How to Drive Online Retail Sales with a Chatbot

Posted on Jun 23, 2020 | Topics: Artificial Intelligence
Technology is moving so rapidly that it can be hard for e-commerce businesses to keep up with the latest tools. Some of those, however, can improve an organization’s customer experience and boost revenue - such as chatbots. More than ever ...

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