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Why Digitizing Back-end Systems Will Drive Customer Experience (CX)

Posted on Jan 17, 2019| Topics: Customer Service Trends

To win the digital race and jump ahead of their competitors, many organizations are transforming their front-end systems and offering...

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Next Generation Contact Center Versus Old School Call Center

Posted on Jan 8, 2019 | Topics: Customer Service Trends
If you have spent any time reading through our blogs here at Advantage Communications you have probably noticed that we refer to ourselves as a contact center, rather than a traditional call center. So, what exactly is the difference ...

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5 Reasons why an Outsourced Contact Center Will Help Drive Your Business

Posted on Dec 21, 2018 | Topics: Contact Center
Whether you are the CEO of a large multinational business or the owner of a smaller startup, the chances are customer service is often a challenge for your business. If you focus too much on customer service you could become distracted ...

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4 Powerful Ways Chatbots are Transforming the IT Services Customer Experience

Posted on Dec 18, 2018 | Topics: Artificial Intelligence
Artificial Intelligence (AI) is radically changing all types of industries and business, and none more so than IT customer service. In recent years, AI-powered chatbots have become a huge part of the customer experience. In fact, despite ...

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3 Common Mistakes Your Contact Center Should not be Making

Posted on Dec 13, 2018 | Topics: Customer Service Trends
With new technological innovations in contact center technology improving the customer experience and influencing business to become more customer-centric, the demands of the customer are now greater than they’ve ever been before.  If you ...

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How Data-Driven Telecom Businesses are Offering a Superior Customer Experience in the Digital Age

Posted on Nov 30, 2018 | Topics: Customer Service Trends
The digital age and new technologies are changing the way that telecommunications companies must serve and engage their customers. Organizations which keep up with these trends will not only realize significant revenue and customer service ...

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