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What are the Benefits of Call Routing?

Posted on Oct 14, 2020 | Topics: Customer Service Trends , Contact Center
When a customer calls into your customer service line, they expect their issue to be resolved. In fact, resolving issues in an efficient and knowledgeable manner is the difference between a successful customer service strategy or a poor ...

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Scale up Your Customer Service Call Center for the Holiday Season

Posted on Oct 1, 2020 | Topics: Customer Service Trends
Whether you are the owner of a large retail outlet or you own an ecommerce startup, the holiday shopping season isn’t easy. Ramping up your customer service, however, can dramatically improve the experience your customers have with your ...

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How to Improve Engagement Rates for Customer Service Employees

Posted on Sep 22, 2020 | Topics: Customer Service Trends
In customer service teams, attrition rates are often two or three times higher than other industries. Overall attrition averages in call centers are generally believed to be in the region of 30 and 45 percent, yet average turnover rates ...

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Surge in Subscription Box Subscribers - How Call Centers Help

Posted on Sep 15, 2020 | Topics: Customer Service Trends , Contact Center
“According to a recent subscription impact report, more than 22% of companies have seen subscriber acquisition rates grow during the current pandemic. Food and beverage subscription boxes in particular have been in high demand, as much of ...

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5 Questions to Consider When Scaling up Your Customer Support Team

Posted on Sep 9, 2020 | Topics: Contact Center
When your company is just beginning, it’s difficult to imagine that you will ever need a large customer support team to resolve customer issues and queries. Most companies soon find, however, that a call center is needed to keep up with ...

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