4 Trends That Will Help Transform Your Customer Service Strategy

Posted on Aug 31, 2018| Topics: Customer Service Trends

Globalization and e-commerce have amped up the competition for most consumer focused businesses. To rise above and compete with vendors...

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15 Customer Service Statistics You Cannot Afford to Ignore

Posted on Aug 29, 2018 | Topics: Customer Service Trends
Investing in customer service is more important now than it ever was before. Providing current and potential clients with a good customer experience will have a ripple effect that brings additional revenue into your business. 

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How Artificial Intelligence Can be Used to Improve CX Measurements

Posted on Aug 17, 2018 | Topics: Artificial Intelligence
In the digital age where negative online reviews can significantly harm the reputation of a business, high quality customer service is key when it comes to finding new customers, retaining existing ones and creating a loyal customer base ...

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How Self-Service Customer Support Benefits Companies and Customers

Posted on Aug 10, 2018 | Topics: Customer Service Trends
Companies such as Amazon, Netflix and Apple have set a precedent; they have created a world where exceptional customer service and a world-class customer experience doesn’t go unnoticed. In this incredibly competitive environment, it’s ...

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Looking to Scale Up Your Business? 4 Reasons Why a Contact Center Will Help

Posted on Jul 31, 2018 | Topics: Customer Service Trends
Are you a small to medium-sized business with ambitions of scaling up quickly? If so, you’re probably trying to avoid the possibility of overstaffing while at the same time panicking that you won’t have enough employees to deal with ...

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3 Ways to Drive Online Sales with Chatbots

Posted on Jul 26, 2018 | Topics: Artificial Intelligence
Technology is moving so rapidly that it can be hard for e-commerce businesses to keep up with the latest tools. Some of those, however, can improve an organization’s customer experience and boost revenue - enter chatbots. From purchasing ...

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