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How Remote Workers are Shaping the Future of Work, and What that Means for Contact Centers

Posted on Jun 1, 2020| Topics: Customer Service Trends

The future of work is changing dramatically. A distributed workforce model is the new norm for a vast majority of organizations, in...

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Surge in Both eCommerce Online Shopping and Customer Service

Posted on May 26, 2020 | Topics: Customer Service Trends
Emarsys and GoodData’s ecommerce tracking shows revenue up 37% and orders up 54% in April, as the US emerges from Covid lockdowns. The boom in online shopping is expected to transform consumer behaviour forever, as more consumers find they ...

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How an Outsourced Call Center Helps Subscription-Based Businesses

Posted on May 15, 2020 | Topics: Customer Service Trends
From Spotify, Amazon Prime, to daily newspapers and what we eat for dinner, subscription-based companies are a huge part of our lives. In fact, according to a survey released by American consulting firm McKinsey in 2018, the subscription ...

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How Does Interactive Voice Response (IVR) Improve Customer Experience?

Posted on May 1, 2020 | Topics: Customer Service Trends , Contact Center
If you have read any of our previous blogs, you’ll know just how important the customer experience (CX) is. In fact, in today’s market CX can really be the differentiator between a successful company and a struggling one. 

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The Ultimate Contact Center Customer Experience Tech to Meet Your Customers Expectations

Posted on Apr 28, 2020 | Topics: Artificial Intelligence , Customer Service Trends
High-quality customer service is the key to retaining a loyal customer base for any business. However, creating the kind of customer support system needed to appease every customer is easier said than done.

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Contact Center Technologies That Will Help Your Business Compete

Posted on Apr 23, 2020 | Topics: Artificial Intelligence , Customer Service Trends
Customer expectations are higher now than they have ever been before. As a result, it’s crucial that your company is able to make the most of innovative technologies that enhance your customer experience (CX) and help you stand out above ...

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