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4 Advantages of Outsourcing Customer Service to a Canadian Contact Center

Posted on Mar 1, 2019 | Topics: Atlantic Canada contact center
For years, North American companies have been outsourcing their customer service agents to offshore call centers. The idea was to reduce the cost of labor and maximize the bottom line. However, an increasingly competitive market has left ...

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5-Step Guide to Reduce Customer Support Friction and Improve Your Organization’s CX

Posted on Feb 22, 2019 | Topics: Customer Service Trends
The constant evolution of digital technology and a growing customer base that wants seamless and instant results, mean it's now more important than ever for your company to go above and beyond when it comes to customer experience (CX). One ...

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Digital Transformation: How Customer Service Teams That use Real-Time Data are Winning the Customer Experience Battle

Posted on Feb 14, 2019 | Topics: Customer Service Trends
  The digital economy and the evolution of new technologies are changing the way B2C companies must serve and engage their customers. Those which keep up with new trends will not only realize significant benefits but will also be able to ...

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5 Ways Your Business can Find the Root Cause of Complaints

Posted on Feb 7, 2019 | Topics: Customer Service Trends
Are you hearing the same customer complaints over and over again? If you want to offer an unrivalled customer experience, it’s time for your business to find the root cause of customer complaints.

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What is First Call Resolution? 4 Best Practices to Resolve Customer Queries First Time

Posted on Jan 31, 2019 | Topics: Contact Center
Ever wondered why your consumers are continually leaving your business for one of your competitors? It could be that your customer service team is simply not resolving issues in a timely manner. 

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