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Contact Center Jargon: The Ultimate List of Customer Service Terms That Your Business Needs to Know

Posted on Mar 20, 2019| Topics: Contact Center

The customer service world has its own language. Whether its words such as benchmarking or abbreviations such as NPS, these terms can be...

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What is First Call Resolution? 4 Best Practices to Resolve Customer Queries First Time

Posted on Jan 31, 2019 | Topics: Contact Center
Ever wondered why your consumers are continually leaving your business for one of your competitors? It could be that your customer service team is simply not resolving issues in a timely manner. 

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4 Ways Contact Centers Will Boost Employee Engagement in 2019

Posted on Jan 28, 2019 | Topics: Contact Center
In a previous blog, titled “5 Reasons Low Attrition Rates are Great for Customer Service”, we looked at how a low attrition rate in your company’s customer service is absolutely essential to a successful customer experience. Whether you ...

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5 Reasons why an Outsourced Contact Center Will Help Drive Your Business

Posted on Dec 21, 2018 | Topics: Contact Center
Whether you are the CEO of a large multinational business or the owner of a smaller startup, the chances are customer service is often a challenge for your business. If you focus too much on customer service you could become distracted ...

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4 Contact Center Trends that are Transforming the Industry in 2018

Posted on Jun 19, 2018 | Topics: Artificial Intelligence , Contact Center
Contact centers have undergone significant changes over the past five years, with innovations in technology allowing outsourced customer service representatives to offer a superior customer experience. The contact or call center space is a ...

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