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How Does Interactive Voice Response (IVR) Improve Customer Experience?

Posted on May 1, 2020| Topics: Customer Service Trends , Contact Center

If you have read any of our previous blogs, you’ll know just how important the customer experience (CX) is. In fact, in today’s market...

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How a World-Class Outsourced Call Center Will Help Your Company Comply With Customer Service Regulations

Posted on Apr 1, 2020 | Topics: Customer Service Trends , Contact Center
There are a number of reasons why an organization would outsource their customer service strategy to a world-class contact center. In fact, companies that do so will realize a huge number of benefits from a call center partnership.

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Overflow Management: Advice to Customer Service Teams Struggling During COVID-19

Posted on Mar 31, 2020 | Topics: Customer Service Trends , Contact Center
As we continue to take measures that curb the spread of COVID-19, employers across North America are recommending that their employees practice social distancing and self-isolation. 

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How Call Routing Can Improve Customer Service

Posted on Mar 9, 2020 | Topics: Customer Service Trends , Contact Center
62 percent of customers, according to a study from American Express, believe that service insight and knowledge is essential to a good customer service experience. 

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How Innovative Outsourced Call Centers are Benefitting From the Service-Profit-Chain Model

Posted on Dec 12, 2019 | Topics: Contact Center
The acquisition and retention of highly-qualified workers is crucial for any organization, and outsourced call centers are no different. That’s why the most innovative nearshore call centers are implementing new company culture strategies ...

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Customer Service: What is Call Center Outsourcing?

Posted on Nov 19, 2019 | Topics: Contact Center
No matter what industry you’re in, customer service is one of the most important functions for the success of your business. A great customer service experience can create a loyal customer for life, while a bad one could drive a customer ...

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