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Are You Looking to Build a Contact Center RFP? Here's a Tool Kit!

Posted on Sep 29, 2021| Topics: Contact Center

If you’re ready to outsource your customer service program to a contact center vendor, then you’ll know that an RFP is the most...

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COVID-19 Protocol UPDATE: How Our Jamaica Team is Operating Safely

Posted on Sep 14, 2021 | Topics: News , Contact Center
In Jamaica, Advantage Communications Inc. (ACI), employs around 2,000 people in three locations in over 50,000 square feet of high-tech workspace.  During the pandemic, our number one priority has been to ensure the safety of our team and ...

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4 Steps to a Successful Outsourced Contact Center Launch

Posted on Sep 10, 2021 | Topics: Contact Center
Are you looking to outsource your customer service program to a strategic partner?  If you’ve outsourced any of your business functions before, then you’ll know just how important a seamless plan is to the success of that partnership. 

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The Best Call Deflection Strategies for Your Call Center that Improve Call Resolution

Posted on Aug 19, 2021 | Topics: Contact Center
Reducing call center volume is key to successful customer service. Not only does it free up customer service agents to work on higher-value tasks, it presents an opportunity for your brand to provide customers with a more seamless way to ...

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In-House Call Center: 5 Reasons to Outsource Your Customer Service

Posted on Aug 4, 2021 | Topics: Contact Center
Customer service is an essential part of your business. High-quality customer care leads to improved customer loyalty, upsell and cross-sell opportunities, enhanced brand reputation, happier customers, word-of-mouth marketing and improved ...

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Preparing Your Brand's Customer Service for the Post-Pandemic Boom

Posted on Jul 27, 2021 | Topics: Contact Center
It’s been a difficult year and a half for businesses. Consumer spending completely collapsed during the first wave of the COVID-19 pandemic, with huge economic impacts affecting consumers and businesses alike.

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