Next-Generation Customer Service Strategies for Retail and eCommerce

The highly competitive retail sector lives or perishes on a positive customer experience. To survive, and thrive, your business must keep up with constantly-evolving customer expectations and needs.

The customer experience is now the leading differentiation between brands. Are you ready? 

From social messaging to intelligent voice automation and contact center AI, Advantage Communications provides the latest digital solutions combined with experienced call center agents to keep your customers coming back for years to come.


Ramp up Customer Satisfaction with Innovative Customer Service

More than ever, consumer brands are vying to make their brand resonate with customers, against an ever-growing field of competitors.

With more shoppers making their purchasing online, the customer experience now includes the ease of online shopping - from browsing to returns. When online retail customers have a question - they expect an immediate solution. 

Your retail call center needs to be there to provide them that, no matter what channel they are interacting with you on.

How your brand responds to questions and troubleshoots issues is critical to you building brand loyalty and word-of-mouth marketing. An omnichannel customer service solution is more important than ever before.


Delivering World-Class Customer Experiences Through Innovative Technology

That’s where next-generation customer service technologies come in. Using the latest technology in self-service automation can have a significant impact on the satisfaction of your customers, and you can avoid the long delay times associated with typical call center practices.

Advantage Communications pairs next-generation social platforms, intelligent voice automation, contact center artificial intelligence and highly-skilled customer service agents to deliver industry-leading customer service results for our clients. 

We use technologies to improve customer satisfaction and reduce customer effort, leading to enhanced brand reputation and higher profits.

Results-Focused Customer Service Agents

Our technology is combined with our highly-trained and specialized customer service agents that become true ambassadors of our client’s brands.

Through comprehensive knowledge transfer and brand culture coaching, your customers will experience the same great service and expertise that your brand would provide in any physical retail environment.

With decades of experience in the retail sector, we don’t just “maintain” our retail services programs; we continuously improve them by providing viable solutions and maximum agility in response to changes in the product, service or customer demands.

Are you looking for a highly flexible outsourced customer service program? Advantage Communications is here to help!


2022 Customer Service Trends eBook

In this free eBook you’ll learn about the top strategies used by the leading customer service organizations to provide the very best customer experience in 2022.