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How Call Centers Use Artificial Intelligence (AI) to Enhance, Not Replace Humans

Posted on Nov 29, 2019 | Topics: Artificial Intelligence
Artificial intelligence (AI) has long been a controversial subject. The phrase often comes with the worry that companies will completely change the way they internally operate, investing in robots over humans. This couldn’t be further from ...

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What is Live Call Guidance and How Will it Revolutionize Your Company’s Customer Service

Posted on Apr 30, 2019 | Topics: Artificial Intelligence
The current business market is a battleground for customers, and your company must ensure it has superior customer service and a world-class customer experience (CX) if it is to succeed. This means employing a team of experts that will be ...

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Scale up Your Customer Service with Contact Center Artificial Intelligence (AI)

Posted on Nov 26, 2018 | Topics: Artificial Intelligence
With the Christmas holiday season just around the corner, it’s more than likely that your business is looking at ways to scale up its customer service team over the next few months to maximize revenue and keep current customers happy. This ...

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3 Ways Contact Center AI can Revolutionize Your Company’s Customer Service

Posted on Oct 22, 2018 | Topics: Artificial Intelligence
The outsourced call center of the future is using next-generation technology to anticipate a customer’s inquiry, to predict what they’ll want to talk about, as well as provide omnichannel support that provides customers with the ...

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How Artificial Intelligence Can be Used to Improve CX Measurements

Posted on Aug 17, 2018 | Topics: Artificial Intelligence
In the digital age where negative online reviews can significantly harm the reputation of a business, high quality customer service is key when it comes to finding new customers, retaining existing ones and creating a loyal customer base ...

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