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ACI Leverages Live Call Coaching Tech for Improved Customer Experiences

Posted on Nov 10, 2020 | Topics: Customer Service Trends , Contact Center
Developing high-quality customer service and world-class customer experiences is key to retaining customers and creating a highly loyal customer base, yet the vast majority of organizations are struggling to do this successfully.

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Why Digital Infrastructure is at the Heart of Successful Customer Service

Posted on Aug 4, 2020 | Topics: Customer Service Trends , Contact Center
When you think of superior customer experiences and world-class customer service, the first thing that comes to mind for most is consumer-facing technologies. While you’re not wrong to think that, the real heart of successful customer ...

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Jean-Marc Cheong

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