Customer Care and Technical Support Delivered by True Ambassadors of Your Brand
Learn how our commitment to putting people first drives better results for your contact centre operations.
Telecommunications Provider Reduces Costs and Boosts Net Promoter Score by 6% with Advantage Communications’ Custom Tech Support Solution
Find Out How We Did ThisHealthcare Industry Entertainment Systems Provider Seamlessly Transitions Customer Care to Advantage Communications with Perfect Brand Continuity
Find Out How We Did ThisGlobal Financial Services Provider Opens Credit Card Centre of Excellence in Jamaica with Advantage Communications
Find Out How We Did ThisAdvantage Communications Creates Fully Customized CRM Tool for In-Store Photographic Printing Service Provider
Find Out How We Did ThisAdvantage Communications helps one of the world’s fastest growing automobile companies improve the customer service experience through an innovative Quality Assurance Program
Implementation of the ACI team resulted in increased productivity. The ability to provide solutions at the agent level meant that referral calls decreased and resulted in less escalations and higher FCR rates
Advantage Communications delivers exceptional technical support to our customers. Our partnership is a natural fit, we're both Maritime companies that share the same philosophy when it comes to our customers, that is to deliver the best care and support possible.
Deborah Shaffner, President, EastLinkAdvantage Communications has helped our business grow and achieve our goals for the past 8 years. The team that Advantage has put together for us is second to none when it comes to customer care and technical support. Advantage makes it easy for us to focus on our core business objectives while they take care of the details of running a 24/7 call center operation.
Gary Engel, VP Customer Service, Endurance International GroupWe've been impressed by ACI's ability to partner with us to help reduce our overall costs. ACI has a firm understanding of what our budget is and is conscientious of our spending at all times. ACI's goal is to come in on/under budget whenever possible and they have introduced creative ways to maintain a buffer in staffing allowing us to flex up and down depending on volumes. The introduction of a near shore solution to help handle our customer interactions also reaped huge cost savings for us while maintaining the same level of service we have grown to expect from ACI.
André Blanchard, Senior Director of Operations, PNI Digital Media
265 Brackley Point Road
Charlottetown, PEI
C1E 2A3 Canada
1-800-296-4022
