Our industry is changing fast, consumers want the best service and a seamless contact center customer experience. In response, we've re-invented our contact centers with next-generation technologies and new, improvements to customer service.
Conversational AI. IVR. 100% Natural Language. Operational Intelligence. Social Media Customer Support Services. ChatBots - all supported by our skilled contact center agents to make the customer experience better.
We're now ready to PowerUp your contact center customer service to new levels of excellence with our winning combination of people, passion, and technology.
We've partnered with the industry's most advanced contact center technology providers to offer a new, higher level of customer service ... delivered via our fully-trained agents at our Global BPO / Customer Experience Centers.
As a leading Global BPO, we provide outsourced customer service, in our state-of-art call centers located in friendly locations - Canada, Jamaica and Mexico. When you outsource your contact center to us, we custom-design your solution to be an extension of your business model and your brand.
It's estimated that $62 billion is lost through poor customer service. Is your customer experience resonating with today's buyers? Customers now seek on-demand self-service - supported by helpful agents. Artificial Intelligence is taking on an important role. Download our guide to AI and get ready to transform your contact center!
We're passionate about delivering fantastic customer service and support experiences from our Canadian, Mexican and Jamaican contact centers. In our Viewpoints Blog you'll find all the latest trends, opinions, views, ideas, insights and helpful advice you need to keep up-to-date with the call center industry.
In Jamaica, Advantage Communications Inc. (ACI), employs around 2,000 people in three locations in over 50,000 square feet of high-tech workspace.
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Are you looking to outsource your customer service program to a strategic partner?
If you’ve outsourced any of your business functions before, then you’ll know just how important a seamless plan...Read More