Let's Take It Up A Notch

Our industry is changing fast, consumers want a seamless omni-channel service experience. In response, we've re-invented our contact centers with next-generation technologies and new, challenging ideas - we're calling them "Customer Experience Centers™."

Conversational AI. 100% Natural Language. Operational Intelligence. Social Networks. ChatBots - all supported by skilled agents.

We're ready to PowerUp your customer service to new levels of excellence with our high-performance combination of people, passion, and technology. Let's Go ...

  Metrics That Matter 

Net Promoter Score (NPS)
First Contact Resolution
Quality Satisfaction Score

UNIQUE CUSTOMER EXPERIENCE CENTERS

We've partnered with the industry's most advanced contact center technology providers to offer a new, higher level of customer service delivered via our customer experience centers.
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We bring people, passion, and technology together, in completely innovative, scalable and customizable ways, to help businesses, like yours, grow.  LEARN MORE

What We Believe
Unlike most contact centers, we serve your customers from the hospitality hotspots close to home, where excellent service is simply a way of life. LEARN MORE
Locations to Love
We nurture a culture of engaged, passionate and personable staff who care about the clients they work for. LEARN MORE
People & Culture

"Advantage Communications delivers exceptional technical support to our customers. Our partnership is a natural fit, we're both Maritime companies that share the same philosophy when it comes to our customers, that is to deliver the best care and support possible.”

Deborah S.
President Of Eastlink

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Viewpoints BLOG

You know we're passionate about delivering fantastic customer experiences. This is where you'll find the lowdown on all the latest trends, opinions, views, ideas, insights and helpful advice. We'd love you to help us share it.

3 Reasons Why Happy Employees are Key to Happy Customers

Have you ever heard this traditional Chinese proverb? "A man without a smiling face must not open a shop." Perhaps you’ve heard of a more common phrase, happy employees = happy customers. Want to...

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3 Reasons Why Retailers Should Outsource Their Customer Service Programs

The retail sector is highly competitive and a bad customer experience could be devastating to your business. Online shopping and the growth of an ‘instant world’ means customers now expect an...

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