<img height="1" width="1" style="display:none;" alt="" src="https://dc.ads.linkedin.com/collect/?pid=513665&amp;fmt=gif https://dc.ads.linkedin.com/collect/?pid=513665&amp;fmt=gif ">

Let's Take It Up A Notch!

Our industry is changing fast, consumers want the best service and a seamless omni-channel service experience. In response, we've re-invented our contact centers with next-generation technologies and new, challenging ideas - we're calling them "Customer Experience Centers™."

Conversational AI. 100% Natural Language. Operational Intelligence. Social Media Customer Support Services. ChatBots - all supported by our skilled agents.

We're ready to PowerUp your customer service to new levels of excellence with our high-performance combination of people, passion, and technology. Let's Go ...

  Metrics That Matter 
Net Promoter Score (NPS)
First Contact Resolution
Quality Satisfaction Score

UNIQUE CUSTOMER EXPERIENCE CENTERS

We've partnered with the industry's most advanced contact center technology providers to offer a new, higher level of customer service delivered via our customer experience centers.
Learn More

flow_replace

We bring people, passion, and technology together, in completely innovative, scalable and customizable ways, to help businesses, like yours, grow.  LEARN MORE

What We Believe
Unlike most contact centers, we serve your customers from the hospitality hotspots close to home, where excellent service is simply a way of life. LEARN MORE
Locations to Love
We nurture a culture of engaged, passionate and personable staff who care about the clients they work for. LEARN MORE
People & Culture

WE'RE YOUR Strategic Partner

Color Accent

We provide outsourced customer service solutions that are custom-designed to be an extension of your business model and your brand. Find out how we can PowerUp your customer experience.

The Future's Calling... Connect With Contact Center AI

It's estimated that $62 billion is lost through poor customer service. Is your customer experience resonating with today's buyers?  Customers now seek on-demand self-service - supported by helpful agents. Artificial Intelligence is taking on an important role.  Download our guide to AI and get ready to transform your contact center!

DOWNLOAD GUIDE

Viewpoints BLOG

You know we're passionate about delivering fantastic customer experiences. This is where you'll find the lowdown on all the latest trends, opinions, views, ideas, insights and helpful advice. We'd love you to help us share it.

How Data-Driven Businesses are Offering a Superior Customer Experience in the Digital Age

The digital age and new technologies are changing the way that companies must serve and engage their customers. Organizations which keep up with these trends will not only realize significant...

Read More

Scale up Your Customer Service with Contact Center Artificial Intelligence (AI)

With the Christmas holiday season just around the corner, it’s more than likely that your business is looking at ways to scale up its customer service team over the next few months to maximize...

Read More

Subscribe to our blog
PowerUp your Customer Experience to new levels of excellence with ACI.
 
Canada | Jamaica
HEAD OFFICE
265 Brackley Point Road
Charlottetown, PEI, C1E 2A3, CA

© 2018 ADVANTAGE COMMUNICATIONS INC. | Diversity and Inclusion