Customer Care and Technical Support Delivered by True Ambassadors of Your Brand

    Learn how our commitment to putting people first drives better results for your contact centre operations.

    Outsourced solutions customized to fit your unique business model

    Your contact centre operation should be an extension of your business model and your brand. We specialize in creating custom solutions for contact centre outsourcing in the Telecommunications, Technology, Retail, Start-up and Banking industries.

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    Enhance your customer service experience

    TRUST 20 YEARS OF EXPERIENCE IN CONTACT CENTRE MANAGEMENT

    We’ve mastered the dynamic between cost-efficiency and customer service experience, meaning you won’t have to sacrifice one for the other. With our Dedicated, Per-Minute and Hybrid service models, you’ll have the coverage you need and the management you can rely on.

    SERVICES

    Case Studies

    CANADA AND JAMAICA: THE BEST OF BOTH WORLDS

    Our contact centres in Eastern Canada and Jamaica provide scalable solutions, reliable business continuity and the best customer experience across the board. With both on-shore and near-shore operations, we leverage the expertise, leadership and on-site management from our home-base in Prince Edward Island and the exceptional cost-savings and cultural alignment of Jamaica.

    OUR CENTRES

    Maximize cost-efficiency with Executive Consultation
    and a partnership you can rely on

    DRIVING GREATER CUSTOMER EXPERIENCE SATISFACTION

    With some of the highest Net Promoter Scores in the industry, we take pride in being a trusted leader in customer experience satisfaction. Your customers are your most valued asset. We communicate with them at one of the most critical moments in customer loyalty. Our agents are experienced and engaged, offering quick and efficient support via inbound, outbound, live chat and email in.

    CUSTOMER EXPERIENCE

    PARTNER WITH US FOR A SEAMLESS TRANSITION TO CONTACT CENTRE OUTSOURCING

    We offer an unprecedented partnership level. Our clients receive Executive Consultation to help them harness the full potential of their front-line for Technical Support, IT Help Desk and Customer Service.

    PARTNER WITH US