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Omni-channel
Brand Experience
Customers Love

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Let's Take Your Customer Service Up A Notch!

Our industry is changing fast, consumers want the best service and a seamless omni-channel service experience. In response, we've re-invented our contact centers with next-generation technologies and new, challenging ideas - we're calling them "Customer Experience Centers™."

Conversational AI. 100% Natural Language. Operational Intelligence. Social Media Customer Support Services. ChatBots - all supported by our skilled contact center agents.

We're ready to PowerUp your contact center customer service to new levels of excellence with our high-performance combination of people, passion, and technology. Let's Go ...

          We Focus On Contact Center         Metrics That Matter 

Net Promoter Score (NPS)
First Contact Resolution
Quality Satisfaction Score

UNIQUE CUSTOMER EXPERIENCE CENTERS

We've partnered with the industry's most advanced contact center technology providers to offer a new, higher level of customer service delivered via our customer experience centers.
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We bring people, passion, and technology together, in completely innovative, scalable and customizable ways, to help businesses, like yours, grow.  LEARN MORE

What We Believe
Unlike most contact centers, we serve your customers from the hospitality hotspots close to home, where excellent service is simply a way of life. LEARN MORE
Locations to Love
We nurture a culture of engaged, passionate and personable staff who care about the clients they work for. LEARN MORE
People & Culture

WE'RE YOUR Strategic Partner

Color Accent

We're a leading BPO, and we provide outsourced customer service, in our state-of-art contact centers in Canada and Jamaica. We custom-design our solutions to be an extension of your business model and your brand. Find out how we can PowerUp your customer experience in one of our latest high tech contact centers.

The Future's Calling... Connect With Contact Center AI

It's estimated that $62 billion is lost through poor customer service. Is your customer experience resonating with today's buyers?  Customers now seek on-demand self-service - supported by helpful agents. Artificial Intelligence is taking on an important role.  Download our guide to AI and get ready to transform your contact center!

DOWNLOAD GUIDE

Viewpoints BLOG

You know we're passionate about delivering fantastic customer experiences. In this contact center blog you'll find the lowdown on all the latest trends, opinions, views, ideas, insights and helpful advice. 

New Ebook Explores ACI’s Home Advantage Contact Center Service

Advantage Communications is proud to announce the launch of its brand-new ebook, which looks at the benefits of stay-at-home agents and how they can be the perfect complement to an organization’s...

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4 Advantages of Outsourcing Customer Service to a Canadian Contact Center

For years, North American companies have been outsourcing their customer service agents to offshore call centers. The idea was to reduce the cost of labor and maximize the bottom line.

However, an...

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