Let's Take It Up A Notch!

Our industry is changing fast, consumers want the best service and a seamless omni-channel service experience. In response, we've re-invented our contact centers with next-generation technologies and new, challenging ideas - we're calling them "Customer Experience Centers™."

Conversational AI. 100% Natural Language. Operational Intelligence. Social Media Customer Support Services. ChatBots - all supported by our skilled agents.

We're ready to PowerUp your customer service to new levels of excellence with our high-performance combination of people, passion, and technology. Let's Go ...

  Metrics That Matter 

Net Promoter Score (NPS)
First Contact Resolution
Quality Satisfaction Score

UNIQUE CUSTOMER EXPERIENCE CENTERS

We've partnered with the industry's most advanced contact center technology providers to offer a new, higher level of customer service delivered via our customer experience centers.
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We bring people, passion, and technology together, in completely innovative, scalable and customizable ways, to help businesses, like yours, grow.  LEARN MORE

What We Believe
Unlike most contact centers, we serve your customers from the hospitality hotspots close to home, where excellent service is simply a way of life. LEARN MORE
Locations to Love
We nurture a culture of engaged, passionate and personable staff who care about the clients they work for. LEARN MORE
People & Culture

WE'RE YOUR Strategic Partner

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We provide outsourced customer service solutions that are custom-designed to be an extension of your business model and your brand. Find out how we can PowerUp your customer experience.

"Advantage Communications delivers exceptional technical support to our customers. Our partnership is a natural fit, we're both Maritime companies that share the same philosophy when it comes to our customers, that is to deliver the best care and support possible.”

Deborah S.
President Of Eastlink

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Viewpoints BLOG

You know we're passionate about delivering fantastic customer experiences. This is where you'll find the lowdown on all the latest trends, opinions, views, ideas, insights and helpful advice. We'd love you to help us share it.

How Self-Service Customer Support Benefits Companies and Customers

Companies such as Amazon, Netflix and Apple have set a precedent; they have created a world where exceptional customer service and a world-class customer experience doesn’t go unnoticed. In this...

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Looking to Scale Up Your Business? 4 Reasons Why a Contact Center Will Help

Are you a small to medium-sized business with ambitions of scaling up quickly? If so, you’re probably trying to avoid the possibility of overstaffing while at the same time panicking that you...

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PowerUp your Customer Experience to new levels of excellence with ACI.
 
Canada | Jamaica
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265 Brackley Point Road
Charlottetown, PEI, C1E 2A3, CA

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