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Customers Love Our Call Centers

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PowerUp Your Call Center Customer Service!

Our industry is changing fast, consumers want the best service and a seamless contact center customer experience. In response, we've re-invented our contact centers with next-generation technologies and new, improvements to customer service.

Conversational AI. IVR. 100% Natural Language. Operational Intelligence. Social Media Customer Support Services. ChatBots - all supported by our skilled contact center agents to make the customer experience better.

We're now ready to PowerUp your contact center customer service to new levels of excellence with our winning combination of people, passion, and technology. 
Are You Ready? Let's Go ...

          We Focus On Contact Center         Metrics That Matter 
Net Promoter Score (NPS)
First Contact Resolution
Quality Satisfaction Score

UNIQUE CUSTOMER EXPERIENCE CENTERS

We've partnered with the industry's most advanced contact center technology providers to offer a new, higher level of customer service delivered via our customer experience centers.
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Customer Experience Centers

We bring people, passion, and technology together, in completely innovative, scalable and customizable ways, to help businesses, like yours, grow.  LEARN MORE

What We Believe
Unlike most call centers, we serve North American customers from the hospitality hotspots close to home, Canada and Jamaica, where excellent service is simply a way of life. LEARN MORE
Locations to Love
We nurture a culture of engaged, passionate and personable call center teams who care about the clients they work for. LEARN MORE
People & Culture

WE'RE YOUR Strategic Call Center

Outsourcing Partner

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As a leading BPO, we provide outsourced customer service, in our state-of-art call centers located in friendly Atlantic Canada and Jamaica. When you outsource your contact center to us, we custom-design your solution to be an extension of your business model and your brand. Discover our 5 step process to outsource your call center.

The Future's Calling... Connect With Contact Center AI

It's estimated that $62 billion is lost through poor customer service. Is your customer experience resonating with today's buyers?  Customers now seek on-demand self-service - supported by helpful agents. Artificial Intelligence is taking on an important role.  Download our guide to AI and get ready to transform your contact center!

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OUR Viewpoints BLOG

We're passionate about delivering fantastic customer service and support experiences from our Canadian and Jamaican contact centers. In our Viewpoints Blog you'll find all the latest trends, opinions, views, ideas, insights and helpful advice you need to keep up-to-date with the call center industry.

What is After-Call Work (ACW) and Why is it Important in Outsourced Customer Service?

Today’s business world is saturated with competition. That’s why the customer experience (CX) is one of your organization’s biggest assets when it comes to satisfying your customers and creating a...

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The Gig Economy: Why At-Home Agents Perfectly Complement Your Outsourced Customer Service

The gig economy is booming, allowing companies to hit workforce targets in a market where skill shortages are a huge concern. Did you know that homesourcing can be the perfect complement to your...

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PowerUp your Contact Center to new levels of customer service excellence with Advantage Communications.
 
HEAD OFFICE
265 Brackley Point Road
Charlottetown, PEI, C1E 2A3, Canada

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