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Contact Center
Experience
Customers Love.

FIND OUT WHY

Flexible
Pricing

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Custom
Solutions

HOW IT WORKS

PowerUp Your Call Center Customer Service!

Our industry is changing fast, consumers want the best service and a seamless contact center customer experience. In response, we've re-invented our contact centers with next-generation technologies and new, improvements to customer service.

Conversational AI. IVR. 100% Natural Language. Operational Intelligence. Social Media Customer Support Services. ChatBots - all supported by our skilled contact center agents to make the customer experience better.

We're now ready to PowerUp your contact center customer service to new levels of excellence with our winning combination of people, passion, and technology.

Are You Ready? Let's Go ...

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We Focus On Contact Center Results - Analytics, KPIs and Data Insights That Matter
Net Promoter Score (NPS)
First Contact Resolution
Quality Satisfaction Score

UNIQUE CUSTOMER EXPERIENCE CENTERS

We've partnered with the industry's most advanced contact center technology providers to offer a new, higher level of customer service ... delivered via our fully-trained agents at our Global BPO / Customer Experience Centers.
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Customer Experience Centers

We bring people, passion, and technology together, in completely innovative, scalable and customizable ways, to help businesses, like yours, grow.  LEARN MORE

What We Believe
Unlike most call centers, we serve North American customers from the hospitality hotspots close to home, Canada, Mexico and Jamaica, where excellent service is simply a way of life. LEARN MORE
Locations to Love
We nurture a culture of engaged, passionate and personable call center teams who care about the clients they work for. LEARN MORE
People & Culture

WE'RE YOUR Strategic Call Center

Outsourcing Partner

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As a leading Global BPO, we provide outsourced customer service, in our state-of-art call centers located in friendly locations - Canada, Jamaica and Mexico. When you outsource your contact center to us, we custom-design your solution to be an extension of your business model and your brand.

Discover our 5 step process to outsource your call center - now!

The Future's Calling... Connect With Contact Center AI

It's estimated that $62 billion is lost through poor customer service. Is your customer experience resonating with today's buyers?  Customers now seek on-demand self-service - supported by helpful agents. Artificial Intelligence is taking on an important role.  Download our guide to AI and get ready to transform your contact center!

DOWNLOAD GUIDE

OUR Viewpoints BLOG

We're passionate about delivering fantastic customer service and support experiences from our Canadian, Mexican and Jamaican contact centers. In our Viewpoints Blog you'll find all the latest trends, opinions, views, ideas, insights and helpful advice you need to keep up-to-date with the call center industry.

3 Technologies That Help ACI Deliver World-Class Customer Service

The customer experience (CX) has changed dramatically over the past few years, and that’s had a huge impact on how brands outsource their customer service strategies. 

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What are the Pros and Cons of Contact Center Outsourcing?

Outsourcing your customer service program is appealing for a number of reasons. It can save your business money, dramatically improve your customer experience, build more loyal customers and help...

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PowerUp your Contact Center to new levels of customer service excellence with Advantage Communications.
 
HEAD OFFICE
265 Brackley Point Road
Charlottetown, PEI, C1E 2A3, Canada

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