Achieve a Contact Center Experience That Customers Love

Create long-lasting customer relationships across every channel with our world-class outsourced customer service programs that increase your profitability and enhance your customer experience.

hero-image-1@2x (1) (2)
accent-curve-bottom@2x@2x
accent-curve-top@2x

The CX Advantage

Did you know that 32 percent of customers today are willing to walk away from a brand they love because of just one bad experience. Are you willing to take that risk?

We design customer experiences that delight your customers across every channel.

customers
Customers
Build long-lasting relationships and a loyal customer base through world-class customer experiences.
agents
Agents
Our customer service agents are brand ambassadors, becoming immersed in our client’s products and values.
insights
Insights
Drive continuous customer service improvements with actionable insights into agent performance and customer expectations.
innovation
Innovation
Lay the foundation of customer service success with an innovative tech stack that underpins your entire program.
accent-curve-bottom@2x@2x
image 1@2x
image 2@2x
image-8

Your Number One Contact Center Partner

With years’ of experience building world-class outsourced customer service programs, we have the resources, expertise and innovative technologies to deliver next-level customer experiences for your brand.

We combine our highly passionate and educated agents, cutting-edge customer care strategies and innovative tech stack to deliver consistent, repeatable and groundbreaking customer experiences for our client’s. Reach new levels of customer satisfaction, loyalty and profitable growth with ACI as your contact center partner.

Advantage Communications delivers exceptional support to our customers. Our partnership is a natural fit, we’re both Maritime companies that share the same philosophy when it comes to our customers, that is to deliver the best care and support possible.
ACI, thanks for the unique opportunity to be involved in the launch of your new location in Kingston, Jamaica. The decision to blend our support solution between Canada and Jamaica was an important one. The processes and leadership involvement we’ve come to know of ACI has most definitely carried over to the Caribbean.
Advantage Communications worked with me to offer a program that is unique to our business requirements. They have collaborated and provided insight to deliver the best product for our company.
deborah shaffner image (5) (1) hyundai_logo
Deborah Shaffner, President at Eastlink.
André Blanchard, Senior Director of Operations at PNI Digital Media.
Customer Relations Manager at Hyundai Auto Canada.
accent-curve-top@2x

Customer Success Stories

Advantage Communications delivers exceptional support to our customers. Our partnership is a natural fit, we’re both Maritime companies that share the same philosophy when it comes to our customers, that is to deliver the best care and support possible.

Deborah Shaffner President at Eastlink

ACI, thanks for the unique opportunity to be involved in the launch of your new location in Kingston, Jamaica. The decision to blend our support solution between Canada and Jamaica was an important one. The processes and leadership involvement we’ve come to know of ACI has most definitely carried over to the Caribbean.

André Blanchard Senior Director of Operations at PNI Digital Media.

Advantage Communications worked with me to offer a program that is unique to our business requirements. They have collaborated and provided insight to deliver the best product for our company.

Customer Relations Manager Hyundai Auto Canada

The Contact Center RFP Tool Kit

Ready to outsource your contact center customer service to a new vendor / partner? We put together this Contact Center RFP tool kit to help.

rfp-ebook

The Viewpoints Blog

In our Viewpoints Blog you'll find all the latest trends, opinions, views, ideas, insights and helpful advice you need to keep up-to-date with the call center industry.