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Let's Take It Up A Notch!

Our industry is changing fast, consumers want the best service and a seamless omni-channel service experience. In response, we've re-invented our contact centers with next-generation technologies and new, challenging ideas - we're calling them "Customer Experience Centers™."

Conversational AI. 100% Natural Language. Operational Intelligence. Social Media Customer Support Services. ChatBots - all supported by our skilled agents.

We're ready to PowerUp your customer service to new levels of excellence with our high-performance combination of people, passion, and technology. Let's Go ...

  Metrics That Matter 

Net Promoter Score (NPS)
First Contact Resolution
Quality Satisfaction Score

UNIQUE CUSTOMER EXPERIENCE CENTERS

We've partnered with the industry's most advanced contact center technology providers to offer a new, higher level of customer service delivered via our customer experience centers.
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We bring people, passion, and technology together, in completely innovative, scalable and customizable ways, to help businesses, like yours, grow.  LEARN MORE

What We Believe
Unlike most contact centers, we serve your customers from the hospitality hotspots close to home, where excellent service is simply a way of life. LEARN MORE
Locations to Love
We nurture a culture of engaged, passionate and personable staff who care about the clients they work for. LEARN MORE
People & Culture

"Advantage Communications delivers exceptional technical support to our customers. Our partnership is a natural fit, we're both Maritime companies that share the same philosophy when it comes to our customers, that is to deliver the best care and support possible.”

Deborah S.
President Of Eastlink

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Viewpoints BLOG

You know we're passionate about delivering fantastic customer experiences. This is where you'll find the lowdown on all the latest trends, opinions, views, ideas, insights and helpful advice. We'd love you to help us share it.

How Customer Lifetime Value (CLV) can be Used to Measure Customer Experience

Customer experience is the key to the success of your business. It will help you to stand out from competitors and give you an edge in an increasingly technology-fueled business world in which...

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How Does Efficient Customer Service Affect the Bottom Line?

An efficient customer service program is not only important for your company’s customer experience (CX) and the satisfaction of your clients, but it’s also hugely important for a crucial aspect of...

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