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A Conversational AI Platform Providing
Omni-Channel Self-Service

Wondering how you can improve customer experience and reduce customer effort, while at the same time cutting down on potential human error? Look no further than ACI's conversational artificial intelligence (AI), The IVR Advantage.


The IVR Advantage is here to PowerUp your omni-channel customer support services across all the leading conversational channels. This conversational AI platform combines voice and digital functionality to provide intelligent automation in every call center channel.

Omni-channel AI Customer Service

Once configured in voice, all solutions are then available to deploy as a chatbot in any combination of web chat, SMS text, Facebook Messenger or Skype.


The IVR Advantage chatbot uses AI and 100 percent natural language capabilities to automate complex, repetitive tasks that higher-cost call center agents are often handling today. Give customers the self-service experience they expect at a positive ROI and an affordable cost outsourced call center price.

Superior Customer Service with Contact Center AI

We provide our clients' customers with the self-service experience they expect, combined with professional live agent support when needed.

Our clients directly benefit from the brand association with advanced technology, superior customer satisfaction scores, and a fully realized ROI.

Through integrated AI solutions, Advantage Communications outsourced call center solutions can help your brand;

Reduce customer effort - today consumers expect immediate engagement on any device, and reducing customer effort is the key to brand loyalty. Intelligent self-service takes less time, and finds solutions quicker.

Go omni-channel - Meet your customers demand for self-service, by reaching them on all devices. Processing detailed transactions using AI bots across all channels will allow your organization to go beyond knowledge management.

Automate your process - The implementation of AI allows our agents to add greater value to your customer's experience. Repetitive tasks are automated, streamlining processes and optimizing the experience. Live agents are ready to engage in support conversations with the right information at the right time.

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Times really have changed. 60% of consumers agreed that AI self service can help them reduce the time it takes to get an answer. Not only can artificial intelligence be used to lower customer effort, but it’s a more efficient way to direct the consumer to the information they need.

Download your copy of this informative guide and get the insights into how call center AI can truly benefit your customers!

HOW'S YOUR NPS?

How does your business define and measure customer loyalty? Do you try to gauge a customer’s intention to keep doing business with you, look at how much they increase spend, or try evaluate a customer’s potential for advocacy?

Loyalty can mean different things to different organizations, as customer lifecycle goals vary widely across a myriad of products and services.

A metric, increasingly popular over the last decade, is the Net Promoter Score (NPS). You’ve probably come across articles saying, ‘you only need to ask one question to measure customer satisfaction, would you recommend us to a friend’. The idea with NPS is that the willingness to give a word-of-mouth recommendation is a good predictor of customer loyalty.

AI IN THE CONTACT CENTER:
BUILDING A BETTER CUSTOMER EXPERIENCE

Join us in this four-part video series that takes place over the next four weeks. Each week you will receive an email with a new video examining how AI can truly revolutionize your customers experience.

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Operational Intelligence

We're PoweringUp to implement leading technologies and next generation strategies. One of the most significant is real-time visual operational intelligence - the next step in the evolution of contact center business intelligence. We offer your brand ‘in-the-moment’, real-time operational feedback on your program, allowing for insightful and accurate business decisions.

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CRM & QA Platforms

We don’t just ‘maintain’ our customer support programs; we direct and manage them, providing viable solutions, innovating with ongoing improvements, and maximum agility in response to changes in the product, service or customer demands. This is why we have our own real-time reporting technologies, such as QAS360.

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What is Customer Satisfaction Score (CSAT) and How is it Measured?

Today’s business world is highly competitive. No matter what industry your business is in, or whether it’s a start-up or enterprise, it’s highly likely that you will be competing with a large number of companies selling similar products...

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