MVP Advantage is our state-of-the-art live call guidance solution built with My Virtual Partner, an AI conversational coach that prompts agents with the best words to say.
Make every agent your most valuable player
with high performance AI technology that creates unparalleled customer service and vastly improves human to human communications.
MVP Advantage leverages deep knowledge to coach your entire outsourced call center team to reach new levels of performance.
Built for the modern outsourced call center, MVP Advantage with Live Call Guidance, uses impressive artificial intelligence (AI) technology to seamlessly reinforce effective customer service conversations across all agents working for your brand.
Do you have key messages that you would like your customer service representatives to consistently hit on every call? Need to step up your first-call resolution? Or, do you want to implement new large-scale behaviours to improve the overall customer experience?
MVP Advantage helps agents step-up to achieve peak performance and become most valuable players! By using the best in AI technology, MVP Advantage can swiftly communicate changes in scripting or strategy to front line agents in a matter of seconds. This form of mass messaging ensures the ultimate consistency in your customer service.
In fact, script changes can happen virtually immediately with this technology. That means when we find an opportunity to improve your customer experience by analyzing trends and metrics, we can push new scripts through the real-time app to alert agents - even while they are on calls.
How does leading-edge AI come into play? MVP Advantage uses AI technology to understand both sides of the conversation and prompts agents with the right things to say - in the moment, so that no interaction or opportunity is ever lost..
With Live Call Guidance and script adaptability, customer service representatives are assisted with technology that prompts them with best responses for any situation including but not limited to: product registrations, order inquiries, warranty claims, returns, replacements, issue troubleshooting, and billing inquiries.
With instantaneous feedback delivered when agents need it most, agents are able to fix mistakes before they happen and save what would have previously have been a lost call - significantly improving first call resolution (FCR).
Want to know how this works? There are two main technologies that drive our MVP Advantage:
By offering agents real-time updates that empower them to make in-the-moment changes to their approach, MVP Advantage offers your organization the unparalleled ability to standardize performance, provide real-time alerts and improve call outcomes.
Live Call Guidance for your outsourced contact center representatives has a huge range of benefits, including;
Worried about dependency? No need! Customer service representatives will only see a recommendation from MVP Advantage if the advanced AI technology that it uses is 90% sure it’s right.
This means MVP Advantage won’t catch everything - but it’s not supposed to. Your outsourced customer service representatives will learn best by having our unique Live Call Guidance kick in at select times - this not only reduces dependency on the tool but helps agents to constantly strive for improvement.
Wondering how you can improve customer experience and reduce customer effort, while at the same time cutting down on potential human error? Look no further than ACI's adoption of conversational artificial intelligence (AI).
We have partnered with the industry's best - to PowerUp our next generation Omni-channel customer support services across all the leading conversational channels.
Advantage Communication's unique conversational AI platform combines voice and digital functionality to provide intelligent automation in every channel.
MPV Advantage is just one of the many new technologies that Advantage Communications is using to PowerUp your outsourced call center. MVP Advantage helps agents step-up to achieve peak performance and become most valuable players!
Innovate your call center. Contact the ACI team of experts today.
We don’t just ‘maintain’ our customer support programs; we direct and manage them, providing viable solutions, innovating with ongoing improvements, and maximum agility in response to changes in the product, service or customer demands. This is why we have our own real-time reporting technologies, such as QAS360.Read More
We provide our clients with an up-time of more than 99.99% due to the extensive experience of our IT teams and strong partnerships with leading technology and networking providers. Your inbound and outbound customer support calls are managed through a dynamic technology pathway designed for cost-effectiveness and optimal customer experience.Read More
In Jamaica, Advantage Communications Inc. (ACI), employs around 2,000 people in three locations in over 50,000 square feet of high-tech workspace.
During the pandemic, our number one priority has been to ensure the safety of our team...Read More