Outsourcing your customer service department to a contact center can offer significant benefits to your organization’s customer experience, but do you know that you can also complement these agents with flexible workers who work from home?
That’s where your organization can benefit from Advantage Communication’s brand-new offering - The Home Advantage™.
Leveraging a virtual network of customer service representatives working from home, ACI’s Home Advantage™ uses a suite of world-class cloud-based technologies that allow you to connect to call center agents who work from home.
With a network of more than 150,000 agents and over 23 languages spoken, our at-home agents are taken through a specific training process that will ensure they offer a superior customer experience for your brand.
Access To This Work From Home Talent Pool Is Easy
The platform provides companies access to a network that is 100 per cent virtual, with no geographic limitations.
Your brand will be able to access the experience, extraordinary customer service, and brand advocacy of experts globally - in every conceivable industry. You can learn more about this program by downloading our Home Advantage™ eBook.
Through this innovative crowdsourcing platform, your organization will be able to schedule the at-home agents that want to work for your brand in specific 30-minute increments. With agents specifically choosing to work with your company, your customer service will be taken to a new level.
This program is an excellent way to complement your existing in-house contact center customer service agents, these brand ambassadors will prepare your customer care for rapid scalability in times of peak demand, give you access to agents in the locations that best suit you, and allow your company to offer a 24/7 customer service solution.
Home Advantage™ is an opt-in or opt-out service at no additional cost to your existing contact center plan, so simply let us know if you think it’s something your brand would benefit from using.
Stay-at-home agents are a flexible and on-demand talent pool of customer service representatives who work from home, anywhere across the globe.
These agents work as brand ambassadors for your company, and only accept a role with your organization if they are passionate about promoting your brand.
Stay-at-home agents can bring your brand significant benefits and improve the customer service you offer, but it’s important that they are used to complement your contact center’s existing customer service strategy and program.
You will work with agents who want to work for you, resulting in high brand advocacy.
Many agents choose to work night shifts, meaning you can implement 24/7 customer care.
Access to customer service representatives who are based anywhere in the world.
The ability to scale rapidly with minimum notice.
Access to more mature agents who have extensive business knowledge and work experience.
30-minute scheduling for optimum performance levels.
How does your business define and measure customer loyalty? Do you try to gauge a customer’s intention to keep doing business with you, look at how much they increase spend, or try evaluate a customer’s potential for advocacy?
Loyalty can be mean different things to different organizations, as customer lifecycle goals vary widely across a myriad of products and services.
One metric, increasing popular over the last decade, is the Net Promoter Score (NPS). You’ve probably come across articles saying, ‘you only need to ask one question to measure customer satisfaction, would you recommend us to a friend’. The idea with NPS is that the willingness to give a word-of-mouth recommendation is a good predictor of customer loyalty.
We take pride in providing our clients with the ultimate customer experience solutions that best fit their specific needs. We want to hear about the issues you're currently experiencing with your current customer service program, so we can work together, to create and customize your very own solution.
Wondering how you can improve customer experience and reduce customer effort, while at the same time cutting down on potential human error? Look no further than ACI's adoption of conversational artificial intelligence (AI). We have partnered with the industry's best to PowerUp our next generation omnichannel customer support services.Read More
We're PoweringUp to implement leading technologies and next generation strategies. One of the most significant is real-time visual operational intelligence - the next step in the evolution of contact center business intelligence. We offer your brand ‘in-the-moment’, real-time operational feedback on your program, allowing for insightful and accurate business decisions.Read More
In Jamaica, Advantage Communications Inc. (ACI), employs around 2,000 people in three locations in over 50,000 square feet of high-tech workspace.
During the pandemic, our number one priority has been to ensure the safety of our team...Read More