<img height="1" width="1" style="display:none;" alt="" src="https://dc.ads.linkedin.com/collect/?pid=513665&amp;fmt=gif https://dc.ads.linkedin.com/collect/?pid=513665&amp;fmt=gif ">

Subscribe To Our Blog

4 Steps to a Successful Outsourced Contact Center Launch

Posted on Sep 10, 2021 | Topics: Contact Center
Are you looking to outsource your customer service program to a strategic partner?  If you’ve outsourced any of your business functions before, then you’ll know just how important a seamless plan is to the success of that partnership. 

Read More

3 Key Ways That Analytics Improves Customer Service

Posted on Sep 2, 2021 | Topics: Customer Service Trends
Providing good customer service is an art. Customer service is about so much more than just taking customer calls and providing them with your best answer. Delighting your customers is about being proactive and exceeding their expectations.

Read More

Carissa Coryn

Recent Posts

Customer Service Strategy: What is the Future of Customer Experience?

Posted on Aug 10, 2021 | Topics: Customer Service Trends
The key to creating successful customer service outcomes in 2021 is to build a customer experience (CX) that delights your customers and keeps them coming back to your brand time and time again. 

Read More

Preparing Your Brand's Customer Service for the Post-Pandemic Boom

Posted on Jul 27, 2021 | Topics: Contact Center
It’s been a difficult year and a half for businesses. Consumer spending completely collapsed during the first wave of the COVID-19 pandemic, with huge economic impacts affecting consumers and businesses alike.

Read More

10 Ways to Improve Call Center Agent Performance

Posted on Jul 21, 2021 | Topics: Contact Center
Your call center relies on the performance of its customer service representatives (CSRs) to provide greater customer service with every interaction, whether it’s on the phone, through email support or on your website’s live chat feature.

Read More