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How are Contact Centers Adapting to the New World of Remote Work?

Posted on Nov 24, 2020| Topics: Customer Service Trends , Contact Center

The COVID-19 pandemic has fundamentally changed the way organizations view their workforce. Companies now fully understand the benefits...

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Digitizing Back-end Systems Will Drive Customer Experience (CX)

Posted on Nov 18, 2020 | Topics: Customer Service Trends
To win the digital race and jump ahead of their competitors, many organizations are transforming their front-end systems and offering the latest and most innovative technologies to ensure their customers are both satisfied and loyal. ...

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ACI Leverages Live Call Coaching Tech for Improved Customer Experiences

Posted on Nov 10, 2020 | Topics: Customer Service Trends , Contact Center
Developing high-quality customer service and world-class customer experiences is key to retaining customers and creating a highly loyal customer base, yet the vast majority of organizations are struggling to do this successfully.

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Here's Why You Should Outsource Retail Customer Service

Posted on Oct 30, 2020 | Topics: Customer Service Trends
The retail sector is highly competitive and a bad customer experience could be devastating to your business. Online shopping and the growth of an ‘instant world’ means customers now expect an immediate solution, or they’ll simply move on ...

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The Ultimate Guide to Implementing a Successful Customer Service Program (Part 2)

Posted on Oct 27, 2020 | Topics: Customer Service Trends
As we discussed in the first part of this blog, The Ultimate Guide to Implementing a Successful Customer Service Program (Part 1), a customer service program is the foundation of any successful business. 

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The Ultimate Guide to Implementing a Successful Customer Service Program (Part 1)

Posted on Oct 21, 2020 | Topics: Customer Service Trends
Customer service is the act of helping your customers before, during and after a purchase. This could involve solving an issue they are facing, educating them on how to correctly use a product or service, and answering any questions they ...

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