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Why Your Company’s Customer Service Strategy Must Make the Most of Remote Workers

Posted on Mar 4, 2020| Topics: Customer Service Trends

We’re now two months into a new decade and the way we do business is evolving more than it has ever done before. Technology is advancing...

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How Can Data Privacy be Used to Improve Your Company's Customer Experience (CX)?

Posted on Feb 21, 2020 | Topics: Customer Service Trends
Modern customers expect high engagement levels and personalized experiences from the companies they do business with. If your organization is to offer unparalleled customer service, it’s important that you collect customer data and develop ...

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How to Turn Your Customer Service Strategy into a Continuously Improving Customer Experience (CX)

Posted on Feb 14, 2020 | Topics: Customer Service Trends
Customer service is now what distinguishes your brand, but that means simply answering your customers questions when asked is no longer enough. Your brand needs to go above and beyond, creating a proactive approach that delights your ...

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Advantage Communication Wins MVP Blogging Award

Posted on Jan 30, 2020 | Topics: News
Advantage Communications, a top Canadian contact center that uses innovative new technologies to design superior customer experience strategies for its clients’ customers, has won an award for its “highly valuable” blog content.

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The Top 5 Strategic Contact Center Trends That Will Impact Customer Service in 2020

Posted on Jan 27, 2020 | Topics: Customer Service Trends
No matter what market your company operates in, there’s an incredibly high chance that it's saturated with competition. In fact, it's likely that your customer service is the key aspect of how your organization differentiates itself from ...

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Call Center Tech: What are the Top 4 Benefits of AI-powered Customer Service?

Posted on Jan 17, 2020 | Topics: Artificial Intelligence
The be-all and end-all of your organization is customer service. Whether your business is customer facing or B2B, delivering a world-class customer experience (CX) is what will set your company up for future growth and increased ...

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