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Advantage Communications Launches new Ebook on Contact Center AI

Posted on Nov 19, 2018 | Topics: Advantage Communications
Advantage Communications is excited to share our latest resource with you, an in-depth ebook that looks into how the artificial intelligence (AI) used in contact centers can help your organization revolutionize its approach to customer ...

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Ramp up Your Customer Service for Thanksgiving and the Holiday Season

Posted on Nov 16, 2018 | Topics: Customer Service Trends
Whether you are the owner of a large retail outlet or you own an ecommerce startup, the holiday shopping season isn’t easy. Ramping up your customer service, however, can dramatically improve the experience your customers have with your ...

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5 Reasons Low Attrition Rates are Great for Customer Service

Posted on Oct 31, 2018 | Topics: Customer Service Trends
High-quality customer service is key to driving growth and profits in the 21st Century. Low attrition rates in your customer service team are essential to a superior customer experience, but high turnover rates, on the other hand, can be ...

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4 Tactics to Increase Your Company’s Customer Lifetime Value (CLV)

Posted on Oct 26, 2018 | Topics: Customer Service Trends
In our previous blog titled “How Customer Lifetime Value (CLV) can be Used to Measure Customer Experience”, we looked at how customer lifetime value (CLV) is one of the most important metrics to measure for growing companies and why it’s ...

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3 Ways Contact Center AI can Revolutionize Your Company’s Customer Service

Posted on Oct 22, 2018 | Topics: Artificial Intelligence
The contact center of the future is using next-generation technology to anticipate a customer’s inquiry, to predict what they’ll want to talk about, as well as provide omnichannel support that provides customers with the opportunity of ...

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