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Preparing Your Brand's Customer Service for the Post-Pandemic Boom

Posted on Jul 27, 2021 | Topics: Contact Center
It’s been a difficult year and a half for businesses. Consumer spending completely collapsed during the first wave of the COVID-19 pandemic, with huge economic impacts affecting consumers and businesses alike.

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10 Ways to Improve Call Center Agent Performance

Posted on Jul 21, 2021 | Topics: Contact Center
Your call center relies on the performance of its customer service representatives (CSRs) to provide greater customer service with every interaction, whether it’s on the phone, through email support or on your website’s live chat feature.

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Customer Service Techniques: The Importance of Call Deflection

Posted on Jul 13, 2021 | Topics: Contact Center
New customer service strategies and innovative contact center technologies are changing the game when it comes to improving the customer experience (CX) and achieving new call center efficiencies.

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A Complete Glossary of the Most Important Contact Center Metrics

Posted on Jul 6, 2021 | Topics: Contact Center
Your customer service program is a fundamental component of your customer experience (CX). Great customer service is important to your business because it empowers your company to drive up customer satisfaction, improve customer loyalty ...

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How to Create the Ultimate Contact Center RFP

Posted on Jun 24, 2021 | Topics: Contact Center
It’s one thing to go through the process of determining that you need to outsource your customer service program to a contact center and getting buy-in from your upper management, it’s a completely different thing to find the right ...

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