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How Does Live Call Coaching Improve Customer Service Conversations?

Posted on Feb 22, 2021 | Topics: Contact Center
All companies want to implement a customer service strategy that improves the customer perception of their brand, delivers seamless customer experiences and drives brand loyalty. 

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How Operational Intelligence Drives Contact Center Agent Performance

Posted on Feb 11, 2021 | Topics: Customer Service Trends
Today’s most successful outsourced contact centers are using innovative technologies and state-of-the-art tools to deliver world-class customer experiences (CX) within their client’s customer service programs.

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How Customer Perception Can Make You a Leader of Pack

Posted on Feb 2, 2021 | Topics: Customer Service Trends
The digital world has changed everything when it comes to the customer experience. Constant connectivity, the ability to research any question and improved access to a huge amount of information are all aspects that have fundamentally ...

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Call Center Tech: What are the Top 4 Benefits of AI-powered Customer Service?

Posted on Jan 28, 2021 | Topics: Artificial Intelligence
The be-all and end-all of your organization is customer service. Whether your business is customer facing or B2B, delivering a world-class customer experience (CX) is what will set your company up for future growth and increased ...

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3 Key Questions for an Effective Outsourced Contact Center RFP

Posted on Jan 27, 2021 | Topics: Contact Center
Are you looking to ramp up your customer service with the help of an outsourced contact center? If so, your business is going to need to create a formal request for proposal (RFP).

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