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What is First Call Resolution? 4 Best Practices to Resolve Customer Queries First Time

Posted on Jan 31, 2019| Topics: Contact Center

Ever wondered why your consumers are continually leaving your business for one of your competitors? It could be that your customer...

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4 Ways Contact Centers Will Boost Employee Engagement in 2019

Posted on Jan 28, 2019 | Topics: Contact Center
In a previous blog, titled “5 Reasons Low Attrition Rates are Great for Customer Service”, we looked at how a low attrition rate in your company’s customer service is absolutely essential to a successful customer experience. Whether you ...

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4 Customer Service Trends That Will Grow Your Business in 2019

Posted on Jan 23, 2019 | Topics: Customer Service Trends
With the new year in front of us, many business owners and managers will be aiming to meet new goals and objectives, as well as planning how they can drive growth and profit as we move through 2019. With the customer experience (CX) ...

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Why Digitizing Back-end Systems Will Drive Customer Experience (CX)

Posted on Jan 17, 2019 | Topics: Customer Service Trends
To win the digital race and jump ahead of their competitors, many organizations are transforming their front-end systems and offering the latest and most innovative technologies to ensure their customers are both satisfied and loyal. ...

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Next Generation Contact Center Versus Old School Call Center

Posted on Jan 8, 2019 | Topics: Customer Service Trends
If you have spent any time reading through our blogs here at Advantage Communications you have probably noticed that we refer to ourselves as a contact center, rather than a traditional call center. So, what exactly is the difference ...

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5 Reasons why an Outsourced Contact Center Will Help Drive Your Business

Posted on Dec 21, 2018 | Topics: Contact Center
Whether you are the CEO of a large multinational business or the owner of a smaller startup, the chances are customer service is often a challenge for your business. If you focus too much on customer service you could become distracted ...

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