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How Does Interactive Voice Response (IVR) Improve Customer Experience?

Posted on May 1, 2020 | Topics: Customer Service Trends , Contact Center
If you have read any of our previous blogs, you’ll know just how important the customer experience (CX) is. In fact, in today’s market CX can really be the differentiator between a successful company and a struggling one. 

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The Ultimate Contact Center Customer Experience Tech to Meet Your Customers Expectations

Posted on Apr 28, 2020 | Topics: Artificial Intelligence , Customer Service Trends
High-quality customer service is the key to retaining a loyal customer base for any business. However, creating the kind of customer support system needed to appease every customer is easier said than done.

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Contact Center Technologies That Will Help Your Business Compete

Posted on Apr 23, 2020 | Topics: Artificial Intelligence , Customer Service Trends
Customer expectations are higher now than they have ever been before. As a result, it’s crucial that your company is able to make the most of innovative technologies that enhance your customer experience (CX) and help you stand out above ...

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4 Ways Chatbots Are Re-inventing Customer Service

Posted on Apr 13, 2020 | Topics: Artificial Intelligence
Artificial Intelligence (AI) is radically changing all types of industries and business, and none more so than IT customer service. In recent years, AI-powered chatbots have become a huge part of the customer experience. In fact, despite ...

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Measuring Customer Satisfaction With NPS, CSAT and CES Scores

Posted on Apr 6, 2020 | Topics: Customer Service Trends
Keeping track of customer satisfaction and loyalty is key to a successful business strategy, and it will give your organization vital feedback on how your customer service is performing and which aspects you can improve upon to create a ...

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