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7 Key Metrics to Look out for When Outsourcing Your Customer Service to a Call Center

Posted on May 24, 2019 | Topics: Contact Center
Are you ready to outsource your customer service to a call center? Keeping track of customer satisfaction and loyalty is key to a superior customer experience (CX), and knowing the important metrics will help you achieve that - even if you ...

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Time to Outsource Your Customer Service to a Call Center? Here’s 4 Questions Your Team Should Ask.

Posted on May 17, 2019 | Topics: Contact Center
Small and large businesses alike are both susceptible to pain points in their daily operations, and customer service is high on that list. Successful customer service requires in-depth knowledge, expertise, the implementation of innovative ...

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How to Create an Outsourced Call Center Statement of Work (SOW)

Posted on May 10, 2019 | Topics: Canada Call Center
In the modern business world where competition is extremely fierce across all industries, high-quality customer service can make the difference. Delighting your customers at every touchpoint will not only ensure they’re loyal to your ...

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Outsourced Call Center Tech: What is Live Call Guidance and how Will it Revolutionize Your Company’s Approach to Customer Service

Posted on Apr 30, 2019 | Topics: Artificial Intelligence
The current business market is a battleground for customers, and your company must ensure it has superior customer service and a world-class customer experience (CX) if it is to succeed. This means employing a team of experts that will be ...

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5 Best Practices That Will Help Your Business Transition from In-House Customer Service to an Outsourced Call Center

Posted on Apr 23, 2019 | Topics: Contact Center
If you have decided to transition from in-house customer service to an outsourced call center then it’s likely that you have already been through the request for proposal (RFP) process and you know exactly how outsourcing your contact ...

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