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4 Customer Experience Best Practices to Look for in an Outsourced Call Center

Posted on Jul 31, 2019| Topics: Customer Service Trends

The customer experience (CX) is now vital for any business, no matter what industry. That’s because the product or service that you...

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What is Real-time Visual Operational Intelligence in the Outsourced Call Center?

Posted on Jul 25, 2019 | Topics: Customer Service Trends
Today’s top nearshore outsourced call centers use a wide range of technologies to implement world-class customer support strategies for their clients. Technologies such as live-call guidance, artificial intelligence (AI), omnichannel ...

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How Outsourced Call Centers Make Use of AI-Powered Virtual Agents

Posted on Jul 17, 2019 | Topics: Artificial Intelligence
Artificial Intelligence (AI) is a controversial subject. It often comes with a worry that workers will lose their jobs and companies will have to implement new processes and ways of operating.

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How to Calculate Outsourced Call Center Service Level and Why is it Important?

Posted on Jul 10, 2019 | Topics: Contact Center
When it comes to outsourcing your customer service to a call center, there are a range of metrics that call centers use to ensure they are delivering a superior customer experience (CX) for your customers. These metrics - as discussed in ...

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5 Proven Ways an Outsourced Call Center Will Reduce Repeat Calls

Posted on Jun 28, 2019 | Topics: Contact Center
We live in an immediate world, where almost everything we want is at the click of our fingertips - and the customers of your business are no different. Customers want fast and efficient customer service, with the least amount of effort ...

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Looking to Outsource Your Customer Service to a Nearshore Call Center? We’ve Created the Definitive Buyer’s Guide

Posted on Jun 25, 2019 | Topics: Canada Call Center
Are you looking to improve your customer service, better your company’s customer experience (CX) and create new revenue opportunities through an outsourced call center? If so, then we are pleased to announce the launch of our brand new ...

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