IT technologies are the backbone of any organization, and up-time on the network, network speed, security, and training are essential for smooth operations. Each member of our IT Support Teams has over a decade of experience in Internet technology and networking within the contact centre industry.
We have extensive experience with our Canadian and Jamaican contact center teams working collaboratively to ensure best practices are adhered to in networking, workforce management and business continuity.
ACI's Technical Support and Helpdesk Agents are selected based on their self-sufficiency and reliability in solving Tier 1 and Tier 2 technical issues for end users, including hardware support, software support, remote desktop protocol.
Our IT Agents hold a number of certifications ranging from specific Microsoft products, Cisco CCNA to Information Technology Infrastructure Library (ITIL).
After trying for 4 years to provide inside technical support to our customers we tried outsourcing. Our first provider was not doing any better than we did, then we found Advantage. After nearly 9 years of service with Advantage, I would recommend this team to anyone. They are professional, reliable, and most of all they are concerned with helping us retain our current business and assisting us with growth in the future. Advantage is a top notch operation with a real personal touch.
Support teams are highly experienced in Tier 1 and Tier 2 problem solving.
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