We are an experienced bilingual Spanish / English call center, strategically operating in the Tijuana, Baja region of Mexico.
Our proximity to the Tijuana/San Diego International Border not only provides us with a high percentage of bicultural and bilingual personnel but also gives our agents critical knowledge and understanding of the US geography, culture
We provide our clients with highly motivated, efficient telephone professionals trained to engage in high quality business conversations.
Is as important as Customer Service because it highly influences the satisfaction level that end users might in relation to your product.
Give your customers quality care and increase loyalty towards your brand. We help you build long-term relationships.
We provide your operating structure a first class sales force, focused on fulfilling specific objectives and requirements.
Give your customers a fast and efficient order placement system. Our services include: Order processing for all types of products.
Get information directly from your customers: know their opinions, understand their needs, and offer a better product or service.
We are a reliable software and information technology partner that has delivered custom software solutions and services to many companies.
Fully equipped workstations available for lease.
"Navico has utilized First Kontact services for over 5 years and it has been a great working relationship. The team is dedicated to helping Navico provide an excellent customer experience and has been very flexible and cooperative on a daily basis."
Vice President Technical Service at