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Team

US (619) 777-6896 ext.141 & 703 

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YOUR BEST CHOICE MEXICO BILINGUAL CALL CENTER OPTION

Watch our reel and learn why we are the best fit for your business.

About First Kontact

We are an experienced bilingual Spanish / English call center, strategically operating in the Tijuana, Baja region of Mexico.

A LOCATION

That matters

Our proximity to the Tijuana/San Diego International Border not only provides us with a high percentage of bicultural and bilingual personnel but also gives our agents critical knowledge and understanding of the US geography, culture
and lingo.

HIGHLY EDUCATED AND
100% BILINGUAL AGENTS

We provide our clients with highly motivated, efficient telephone professionals trained to engage in high quality business conversations.

S E R V I C E S

What we offer

First Kontact Centers offers a full range of inbound and outbound services, customized for clients across many industries. You can count on us to fulfill your needs and deliver the best customer experience.
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Technical Support

Is as important as Customer Service because it highly influences the satisfaction level that end users might in relation to your product.

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Customer Service

Give your customers quality care and increase loyalty towards your brand. We help you build long-term relationships.

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Sales

We provide your operating structure a first class sales force, focused on fulfilling specific objectives and requirements.

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Order Processing

Give your customers a fast and efficient order placement system. Our services include: Order processing for all types of products.

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Surveys

Get information directly from your customers: know their opinions, understand their needs, and offer a better product or service.

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Software Development

We are a reliable software and information technology partner that has delivered custom software solutions and services to many companies.

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Cosourcing

Fully equipped workstations available for lease.

Testimonials

What our clients say about us

Janet Funkhouser

"Navico has utilized First Kontact services for over 5 years and it has been a great working relationship. The team is dedicated to helping Navico provide an excellent customer experience and has been very flexible and cooperative on a daily basis."

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Vice President Technical Service at
NAVICO AMER

FirstKontact Photographs

H I G H L I G H T S

Reel

 

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