Banking & Financial Services Experience

In the financial services sector, a clients’ trust is paramount and your most valuable asset. We ensure your clients have a consistent brand experience, and a high level of service, across all your lines of business.

High Level Security Adherence

Trust, training and security - all critical components to an Advantage Communications banking and financial sector contact center program. 

We provide secure and reliable outsourced banking and financial customer services, with professional highly-trained agents. Our objective is to create positive customer experiences that support your organization’s growth objectives.

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Our programs are designed to promote accountability with on-site leadership, as well as foster a culture of quality. With our unique brand culture, training, and quality assurance practices, our agents are empowered to quickly (and accurately) resolve issues, providing account related services to match your in-house customer care.

Security firewall and intrusion prevention by Sonicwall.
  • Internal and external network vulnerability scanning by QualysGuard Vulnerability Management.
  • Network monitoring and traffic analysis by SolarWinds.
  • Network security audits and real-time detection of network intrusions.

Our Jamaica customer experience centers have achieved recorded high levels of customer excellence in accounts receivables, collections, and credit card growth programs at an incredible cost value for our financial services clients.

Learn how quickly and efficiently you can outsource a financial line of business with us.

SAGICOR

Sagicor is a leader in financial services and have an impressive history dating back to 1840.

They recently acquired a financial institution, along with inheriting a credit card program with existing cardholders.

Sagicor needed to open, recruit and train quality talent quite quickly to handle credit card activations in order to support the new line of acquired business.

See how Advantage Communications was able to assess Sagicor's situation efficiently and present a quality solution within their tight timeline.

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CHAT WITH US ABOUT YOUR BANKING & FINANCE CUSTOMER SUPPORT NEEDS

We take pride in providing our banking and financial services clients with the ultimate customer experience solutions that best fit their brands specific needs. We'd like to show you how we do it, and how we can create and customize your very own solution.

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Telecommunications

Advantage Communications has decades of experience in the Telecommunication & Media sector, providing exceptional issue resolution and friendly customer support. Programs are custom designed for each client, providing maximum efficiency and customer experience alignment.

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Startups & SMEs

We work with businesses of all sizes to PowerUp their customer experience, using next generation technology such as social messaging, chatbots, IVA and AI, combined with highly trained personable agents. We make it simple and affordable for small businesses and startups to access the benefits of an outsourced contact center. 

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Globalization and e-commerce have amped up the competition for most consumer focused businesses. To rise above and compete with vendors around the world, your brand needs a 360 degree customer experience (CX). It’s all about superior...

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