FRIENDLY PEOPLE, POLITE BY HABIT
Unlike most contact centres, we serve your customers from the friendly cities close to home, where excellent service is simply a way of life.
Advantage Communications has contact centres in Canada -Prince Edward Island and Nova Scotia, Jamaica - Kingston & Portmore, and in Mexico - Tijuana.
Our Canadian, Caribbean and Mexican contact centers deliver industry-high standards in customer service with 100% budget adherence, and we maintain Net Promoter Scores (NPS) greater than 45+ points across the board!
The long-standing relationships we have with decision-makers on the ground at these locations, have made it possible to build, scale and onboard successfully in record-time in each market.
With no more than five-hours travel time between our Canadian, Jamaican and Mexican contact centers, our Senior Leadership Team and major shareholders attend town halls, celebrations, kick-offs and other important employee touch points. This constant team engagement ensures continuous knowledge transfer and endorsement of corporate values, and ensures quality of service and operations are consistently maintained across the company.
“The culture of the regions we operate in, is one of the main reasons we have been able to successfully extend our reputation for excellence in customer service from Atlantic Canada to the Caribbean and Mexico.”
60% of consumers agreed that AI self service can help them reduce the time it takes to get an answer. Is your customer experience keeping up? Customers now seek on-demand self-service - supported by helpful agents. Artificial Intelligence is taking on an important role. Download our guide to AI and get ready to transform your contact center!
We take pride in providing our clients with the ultimate call center customer experience solutions that best fit their specific needs. We want to hear about the issues you're currently experiencing with your current customer service program, so we can work together, to create and customize your very own call center solution.
Advantage Communications is “PoweringUp”… to challenge the conventional contact center industry. We're bringing people, passion, and technology together, in completely innovative, scalable and customizable ways to help businesses, like yours, grow.Read More
We have a passion to put people first. Our business is built on technology but people are at the center of what we do. Advantage Communications is an equal opportunity employer, and we believe that diversity brings enriched experiences and ultimately client success.Read More
In customer service teams, attrition rates are often two or three times higher than other industries. Overall attrition averages in call centers are generally believed to be in the region of 30 and 45 percent, yet average turnover rates...Read More