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Next-Gen Retail & Customer Service Experience

The highly competitive retail sector lives or perishes on a positive customer experience. From social messaging, to intelligent voice automation and AI, we provide the latest digital solutions combined with experienced call center agents.

Outsourced Retail & Customer Service Programs:

More than ever, consumer brands are vying to make their brand resonate with customers, against an innumerable field of competitors.

With more shoppers making their purchasing online, the customer experience now includes the ease of online shopping - from browsing to returns. When online retail customers have a question - they expect an immediate solution. 

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How your brand responds to questions and troubleshoots issues is critical to you building brand loyalty and word-of-mouth marketing.

That’s where next generation customer service technologies come in. Using the latest technology in self-service automation can have a significant impact, and doesn’t put impatient consumers on hold for ages.

From social messaging, to intelligent voice automation and AI, we provide the latest digital solutions combined with experienced agents.

Download Now60% of consumers agreed that AI self service can help them reduce the time it takes to get an answer. Not only can artificial intelligence be used to lower customer effort, but it’s a more efficient way to direct the consumer to the information they need.

Download your copy of this informative guide and get the insights into how AI can truly benefit your customers!

Our agents are hired and trained to be true ambassadors of your brand. Through comprehensive knowledge transfer and brand culture coaching, your customers will experience the same great service and expertise you would provide in the physical retail environment.

With decades of experience in the retail sector, we don’t just “maintain” our retail services programs; we continuously improve them, by providing viable solutions and maximum agility in response to changes in the product, service or customer demands.

Looking for a highly flexible outsourced program?

Our Dedicated and Hybrid Service models provide you with expert retail agents who are highly skilled in your business model, and driven to support your objectives - from up-selling and cross-selling to customer satisfaction and customer loyalty. 

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Technical Support:

  • Troubleshooting
  • Email (support and answering services)
  • Hardware and connection issues
  • Software issues (browser support, operating system support) 

 

Customer Service:

  • Receiving credit card information
  • Sales support
  • General product information
  • Problem solving
  • Accounts receivable and collections
Contact Center Trends for 2019 That Will Revolutionize the Customer Experience

Featured eBook

Revolutionize Your Customer Experience in 2019!

What tactics will Contact Centers adopt in 2019 to ensure they exceed customer expectations?

New research from the “Serial Switchers” Report, reveals that poor customer service is costing more than $75 billion a year - that’s up $13 billion since last reported in 2016.

Customer Experience is top of mind in the boardroom and C-Suite - as customer service is recognized as highly strategic for growth and revenue.

Download More Resources

FIND OUT MORE ABOUT OUR RETAIL PROGRAMS

We take pride in providing our clients with the ultimate customer experience solutions that best fit their brands specific needs. We'd like to show you how we do it, and how we can create and customize your very own retail solution.

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Scalable Solutions

We can help your scale, whatever your business size. If a scalable solution is needed for an emergency, or a long-term growth strategy, we provide the expertise to plan it out - and make it happen on your schedule using our customizable service models. We specialize in building scalable solutions for many different sizes of business.

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Banking & Financial

In the financial services sector, a clients’ trust is paramount and your most valuable asset. We ensure your clients have a consistent brand experience, and a high level of service, across all your lines of business. We provide secure and reliable outsourced banking and financial customer services, with professional highly-trained agents.

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What is After-Call Work (ACW) and Why is it Important in Outsourced Customer Service?

Today’s business world is saturated with competition. That’s why the customer experience (CX) is one of your organization’s biggest assets when it comes to satisfying your customers and creating a loyal customer base.

In fact, research...

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