Viewpoints BlogData Framed
By Insight
Data Framed
By Insight
Our Managed Programs Deliver Insights and Results
We have a track-record of 100 percent budget adherence while achieving industry-high customer experience satisfaction. We don’t just “maintain” our contact center programs; we direct and manage them, providing viable insights and solutions as the landscape changes.
Dedicated Program Manager
Our dedicated program managers are empowered to continually innovate and improve your company’s performance and experience.
They are a customer advocate who cares about providing a good customer experience that results in revenue growth, higher retention, and increased satisfaction.
Highly professional and tech savvy, they're ready to help your organization transition to outsourced customer support, or help with scaling additional agents if you're expanding your call center operations.
Advantage Communication's Managed Programs Provide the Expertise & Experience You Need
- 8-10 years of contact center experience.
- Telecommunication, sales, service and support experience.
- Experience scaling a project to fit needs of the client.
- Operational experience.
- Experience managing projects with up to 60 FTE’s Agent Profile.
- 5+ years contact center experience.
- At least 1 year of telecom experience.
- Cross-trained to provide telecom, billing, customer service and inbound sales support.
Real-Time Feedback
We're PoweringUp to implement leading technologies and next generation strategies. One of the most significant is - real-time visual operational intelligence - the next step in the evolution of contact center business intelligence.
We can offer your brand ‘in-the-moment’, real-time operational feedback on your program, allowing for insightful and accurate business decisions.
Our strategic partnership with VisualCue ensures that ongoing performance improvements are built-in to how we manage your customer service program.
Looking For Quality Contact Center
Program Management?
We take pride in providing our clients with the ultimate customer experience solutions that best fit their specific brand needs. We want to hear about the issues you're currently experiencing with your current call center program, so we can work together, to create and customize your very own solution.
Brand Ambassadors
Engagement with your brand starts in training. New recruits are guided through an intense "Client Culture" module during orientation. Agents quickly become immersed in your products and services offering, your brand values, and what they represent. This allows for a more integrated and immersive brand-learning process that delivers better quality client experiences and results.
Read MoreContact Center Service Models
We’ve mastered the dynamic between cost-efficiency, customization and customer experience. Each service model is fully supported by top-notch support, security and privacy applications, as well as one of the most robust business continuity plans in the industry. We offer three scalable service models: Dedicated, Per-Minute and Hybrid.
Read MoreHow to Improve Engagement Rates for Customer Service Employees
In customer service teams, attrition rates are often two or three times higher than other industries. Overall attrition averages in call centers are generally believed to be in the region of 30 and 45 percent, yet average turnover rates...
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265 Brackley Point Road
Charlottetown, PEI, C1E 2A3, Canada
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