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Custom Designed Customer Service

We provide outsourced customer service solutions that are custom-designed to be an extension of your business model and your brand. Let's PowerUp your customer experience, leveraging our people, passion and technology - powered by a conversational AI platform and industry leading Omni-channel self-service.

How to Outsource

Let’s Build a Partnership

We form true partnerships with our clients.

We've had the pleasure of working with many of our clients for over 10 years, some over 15, a tribute to how we build successful business relationships.

Our leadership team is made up of seasoned industry experts who are hands-on with the development, transition, launch and management of your contact center program.

We work with you, applying best practices and innovation to maximize your investments.

Layer 9

Reliable Planning and Credible Knowledge Transfer

The decision to outsource your company’s customer support is one that will vastly improve cost-efficiency and customer experience. With Advantage Communications, you have a dedicated team of business process outsource experts taking the time to understand your company’s culture, business goals, brand and existing call center operations.

Our five on-shore and near-shore customer experience centers deliver industry-high standards of customer excellence.

Through our Strategic 10-Step Transition and Launch Playbook, you will see immediate improvements in your call center operations, from cost-efficiency to customer experience.

With 21+ years as a leading North American outsourcing solutions provider, we’ve mastered the dynamic between cost-efficiency, customization and customer experience. We make sure you won’t have to sacrifice one for the other.

Conversational AI

Wondering how you can improve customer experience and reduce customer effort, while at the same time cutting down on potential human error? Look no further than ACI's adoption of conversational artificial intelligence (AI).

We have partnered with the industry's best - SmartAction - to PowerUp our next generation Omni-channel customer support services across all the leading conversational channels.

SmartAction’s unique Omni-bot™ is a conversational AI platform that combines voice and digital functionality to provide intelligent automation in every channel.

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We take pride in providing our clients with the ultimate customer experience solutions that best fit their specific brand needs. We want to hear about the brand issues you're currently experiencing with your current customer service program, so we can work together, to create and customize your very own solution.

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Program Management

We have a track-record of 100% budget adherence while achieving industry-high customer experience satisfaction. We don’t just “maintain” our programs; we direct and manage them, providing viable insights and solutions as the landscape changes. Our Program Managers are empowered to continually innovate.  

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Service Models

We’ve mastered the dynamic between cost-efficiency, customization and customer experience. Each service model is fully supported by top-notch support, security and privacy applications, as well as one of the most robust business continuity plans in the industry. We offer three scalable service models: Dedicated, Per-Minute and Hybrid.

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New Ebook Explores ACI’s Home Advantage Contact Center Service

Advantage Communications is proud to announce the launch of its brand-new ebook, which looks at the benefits of stay-at-home agents and how they can be the perfect complement to an organization’s existing brick-and-mortar contact center...

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