Advantage Communications provides smarter, more efficient outsourced solutions that are custom-designed to be an extension of your business model and your brand. With 20 years as a North American outsourcing solutions provider, we’ve mastered the dynamic between cost-efficiency and customer service experience, meaning you won’t have to sacrifice one for the other. We form true partnerships with our clients, delivering a quick, seamless and successful transition from in-house operations to outsourcing.
Our on-shore and near-shore centres deliver industry-high standards in customer service with 100% budget adherence. We empower our program managers to continually innovate your company’s contact centre operations and experience.
Our leadership team is made up of seasoned industry experts who are hands-on with the development, transition, launch and management of your contact centre program. We work with you, applying best practices and innovation to maximize your investments.
The decision to outsource your company’s customer support is one that can vastly improve cost-efficiency and customer experience. It’s important that the knowledge, skills and quality of customer service needed to satisfy your business goals is embraced by the individuals operating your outsourced program. With Advantage Communications, you have a dedicated team of outsource experts taking the time to understand your company’s culture, business goals and existing call centre operation. Through our strategic 10-step Transition & Launch Process, you will see immediate improvements in your call centre operation, from cost-efficiency to customer experience satisfaction.