Our proactive partnerships means that we take initiatives at every level, bringing solutions to the table that drive the customer service strategy and solve problems before they happen.

Experienced, Brand-Aware, Multi-Skilled Agents

Not only do we recognize, and take action, on trends before they become a problem; the high level of expertise within our organization means we are able to provide viable solutions that address any gaps that arise within the customer experience.

With the fast pace of change with new product launches, price changes, web navigation updates and other initiatives - we are aware and sensitive that these changes may affect customer engagement with your brand. Our agents are able to reference real-life experiences and relate training lessons to possible client scenarios.

It generally takes 60 days for a contact center agent to feel comfortable enough to confidently serve your customers. We are proud to maintain attrition rates of less than 27 per cent, well below industry averages. Over 30 per cent of our agents have been with us for 2 to 5 years, so we provide a continuity of care above the competitive market norms.