We make pricing simple. Your monthly fee is based on one reliable rate that includes the entire operation of your customized contact centre solution. This simplifies your billing and budget forecasting.
Key Features Included in one simple rate:
Executive Consultation to design, transition and direct your contact centre operation.
Full set-up and transition.
The telephony, IT equipment and infrastructure.
Dedicated managers and support team: supervisor, quality assurance analyst, training and development specialist, telecom, IT and account management.
Recruitment and staffing.
Ongoing training and employee development.
Service through email, chat and phone.
Scheduling and forecasting via our teleopti workforce management system, which accurately forecasts future volume based on historical call patterns.
Quality assurance and trends analysis reporting.
Full access to QAS360, a quality assurance software created by us.
Phone, live chat and Omni-channel support.
Are You Ready?
PowerUp your Customer Experience to new levels of excellence with ACI.
Canada | Jamaica
HEAD OFFICE 265 Brackley Point Road Charlottetown, PEI, C1E 2A3, CA