Provide friendly, reliable support to your emerging customer base and gain valuable intel about their needs and behaviours at the same time. You can have your own outsourced contact centre solution for your start-up even during the initial phases of business development.

Advantage Communications makes it simple and affordable for small businesses and start-ups to access the benefits of outsourced contact centre support through our Per-Minute and Hybrid service models. You don’t have to know all the details about call volume, frequently asked questions or customer demands prior to getting started. Your dedicated account manager will work with you to build your knowledge base and structure your contact centre operations around customer behaviour. Our Resolve reporting system keeps you in tune with your customers. Receive qualitative information about each call to better understand customer behaviour and adapt quickly to meet their needs.

Technical Support:

  • Troubleshooting
  • Email (support and answering services)
  • Hardware and connection issues
  • Software issues (browser support, operating system support)

Customer Service:

  • Payment processing
  • Sales support
  • General product information
  • Complaints
  • Accounts receivable and collections