Even though we have built our contact center business on technology, people are at the heart of what we do.
We nurture a culture of engaged, passionate and personable staff who care about the clients they work for.
We’re focused on providing high-rated customer experiences, and our Net Promoter Scores (NPS), and positive feedback (we call it Kudos) totally reflects our passion and professionalism in delivering high-quality service.
Our team are ambassadors of your brand, with top quality training, and the motivation to go beyond the norm to achieve your company’s goals.
How do we PowerUp our people?
Our company culture advocates the principles of integrity, honesty, trust and respect. Employees are individuals not numbers within a system. We provide a managed rewards and recognition program, we send customer kudos across the company, we encourage achievement and we’re building a collaborative environment.
We aim to become the ‘Employer of Choice’ in our respective local markets (Eastern Canada and Jamaica).
As a result, we’re proud to maintain an employee attrition rate of less than 27 percent - well below the industry average.
Roughly 90% of our team are in permanent full-time positions, with 30% having been with us between two and five years. That’s almost twice the industry average!
Our culture is built upon the principles of integrity, honesty, trust and respect, viewing employees as individuals rather than numbers. Our passion is to ‘make a difference’ and we strive to achieve this goal for our clients, as well as our employees every day.
- Greg Stapleton
- Dwight McEwen
"Advantage Communications delivers exceptional technical support to our customers. Our partnership is a natural fit, we're both Maritime companies that share the same philosophy when it comes to our customers, that is to deliver the best care and support possible.” - Deborah S., President Of Eastlink
We take pride in providing our clients with the ultimate customer experience solutions that best fit their specific needs. We want to hear about the issues you're currently experiencing with your current customer service program, so we can work together, to create and customize your very own solution.
Advantage Communications is “PoweringUp”… to challenge the conventional contact center industry. We're bringing people, passion, and technology together, in completely innovative, scalable and customizable ways to help businesses, like yours, grow.Read More
Unlike most contact centers, we serve your customers from the hospitality hotspots close to home, where excellent service is simply a way of life - with contact centers in Canada - Prince Edward Island and Nova Scotia, and in Jamaica - Portmore, and Kingston.Read More
In customer service teams, attrition rates are often two or three times higher than other industries. Overall attrition averages in call centers are generally believed to be in the region of 30 and 45 percent, yet average turnover rates...Read More