We Have a Passion to Put People First

Even though we have built our business on technology, people are at the center of what we do.

We nurture a culture of engaged, passionate and personable staff who care about the clients they work for.

We’re focused on providing high-rated customer experiences, and our Net Promoter Scores (NPS) and positive feedback (we call it Kudos) totally reflects our passion and professionalism in delivering good quality service.

Our team are ambassadors of your brand, with top quality training, and the motivation to go beyond the norm to achieve your company’s goals.

How do we PowerUp our people?

Our company culture advocates the principles of integrity, honesty, trust and respect. Employees are individuals not numbers within a system. We provide a managed rewards and recognition program, we send customer kudos across the company, we encourage achievement and we’re building a collaborative environment.

We aim to become the ‘Employer of Choice’ in our respective markets.

As a result, we’re proud to maintain an employee attrition rate of less than 27 percent - well below the industry average.

Roughly 90 percent of our team are in permanent full-time positions, with 30 per cent having been with the company for between two and five years. That’s almost twice the industry average!

 

Our culture is built upon the principles of integrity, honesty, trust and respect, viewing employees as individuals rather than numbers. Our passion is to ‘make a difference’ and we strive to achieve this goal for our clients, as well as our employees every day.

- Gregg Hough, CEO

EASTLINK

"Advantage Communications delivers exceptional technical support to our customers. Our partnership is a natural fit, we're both Maritime companies that share the same philosophy when it comes to our customers, that is to deliver the best care and support possible.” - Deborah S., President Of Eastlink

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Let's Talk About How We Can Help You!

We take pride in providing our clients with the ultimate customer experience solutions that best fit their specific needs. We want to hear about the issues you're currently experiencing with your current customer service program, so we can work together, to create and customize your very own solution.

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What We Believe

Advantage Communications is “PoweringUp”… to challenge the conventional contact center industry. We're bringing people, passion, and technology together, in completely innovative, scalable and customizable ways to help businesses, like yours, grow.

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Locations to Love

Unlike most contact centers, we serve your customers from the hospitality hotspots close to home, where excellent service is simply a way of life - with contact centers in Canada - Prince Edward Island and Nova Scotia, and in Jamaica - Portmore, and Kingston.

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3 Reasons Why Happy Employees are Key to Happy Customers

Have you ever heard this traditional Chinese proverb? "A man without a smiling face must not open a shop." Perhaps you’ve heard of a more common phrase, happy employees = happy customers. Want to know why they’re so important? They’re...

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