Without analyzing each step in the customer service journey, it’s impossible to evaluate where successes come from and make changes that improve the customer experience (CX).
That’s why Advantage Communications uses an innovative solution, The Conversational Q Advantage, to analyze and enhance all of our customer service and customer experience strategies through the use of groundbreaking conversation analytics software.
The Conversational Q Advantage underpins your entire customer service strategy with valuable, actionable insights.
The Conversational Q Advantage uses artificial intelligence (AI) and machine learning (ML) technology to analyze every customer interaction, across all channels.
By transforming interactions with customers into operational intelligence through automated performance, sentiment scoring, topic discovery and trend presentation, Conversational Q automatically uncovers actionable intelligence within your customer service program that's used for business improvement.
Powering customer service strategies with unique customer insights, Conversational Q elevates the customer experience and optimizes outcomes.
Conversation analytics helps your business maximize ROI by giving your customer service team insight into how your customer interacts with your brand and its products/services.
Insights from your customer service program are a unique resource that helps customer service leaders to understand the key drivers in customer satisfaction, customer loyalty, and agent performance.
By analyzing customer interactions, across all channels and uncovering actionable insights, The Conversational Q Advantage will ensure customer service and CX initiatives are dramatically improved.
Here’s how The Conversational Q Advantage elevates your customer service program.
Wondering how you can improve customer experience and reduce customer effort, while at the same time cutting down on potential human error? Look no further than ACI's adoption of conversational artificial intelligence (AI).
We have partnered with the industry's best - to PowerUp our next generation Omni-channel customer support services across all the leading conversational channels.
Advantage Communication's unique conversational AI platform combines voice and digital functionality to provide intelligent automation in every channel.
The Conversational Q Advantage is just one of the many new technologies that Advantage Communications is using to PowerUp your outsourced contact center. Are you ready to leverage AI technology to generate true ROI from your customer conversations?
Innovate your call center. Contact the ACI team of experts today.
We don’t just ‘maintain’ our customer support programs; we direct and manage them, providing viable solutions, innovating with ongoing improvements, and maximum agility in response to changes in the product, service or customer demands. This is why we have our own real-time reporting technologies, such as QAS360.Read More
We provide our clients with an up-time of more than 99.99% due to the extensive experience of our IT teams and strong partnerships with leading technology and networking providers. Your inbound and outbound customer support calls are managed through a dynamic technology pathway designed for cost-effectiveness and optimal customer experience.Read More
In Jamaica, Advantage Communications Inc. (ACI), employs around 2,000 people in three locations in over 50,000 square feet of high-tech workspace.
During the pandemic, our number one priority has been to ensure the safety of our team...Read More