Without analyzing each step in the customer service journey, it’s impossible to evaluate where successes come from and make changes that improve the customer experience (CX).
That’s why Advantage Communications uses an innovative solution, The Conversational Q Advantage, to analyze and enhance all of our customer service and customer experience strategies through the use of groundbreaking speech analytics software.
The Conversational Q Advantage underpins your entire customer service strategy with real-time, actionable insights.
The Conversational Q Advantage uses artificial intelligence (AI) and machine learning (ML) technology to analyze every customer interaction, across all channels.
By transforming the voice of customers and agents into operational intelligence through automated performance, sentiment scoring, topic discovery and trend presentation, Conversational Q automatically uncovers actionable intelligence within your customer service program.
Powering customer service strategies with unique customer insights, Conversational Q elevates the customer experience and optimizes outcomes.
Speech analytics helps your business maximize ROI by providing customers with the right information, on the right platform, at the right time.
Insights from your customer service program are a unique resource that helps customer service leaders to understand the key drivers in customer satisfaction, customer loyalty, and agent performance.
By analyzing customer interactions, across all channels and uncovering actionable insights, The Conversational Q Advantage will ensure customer service and CX initiatives are dramatically improved.
Here’s how The Conversational Q Advantage elevates your customer service program.
Wondering how you can improve customer experience and reduce customer effort, while at the same time cutting down on potential human error? Look no further than ACI's adoption of conversational artificial intelligence (AI).
We have partnered with the industry's best - to PowerUp our next generation Omni-channel customer support services across all the leading conversational channels.
Advantage Communication's unique conversational AI platform combines voice and digital functionality to provide intelligent automation in every channel.
The Conversational Q Advantage is just one of the many new technologies that Advantage Communications is using to PowerUp your outsourced contact center. Are you ready to leverage AI technology to generate true ROI from your customer conversations?
Innovate your call center. Contact the ACI team of experts today.
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