The Client, is the leading Low-Cost Carrier in the United States, the Caribbean and Latin America. The Airlines fly to 60+ destinations across U.S., Latin America, and the Caribbean, with a focus on making travel accessible to more people.
Advantage Communications approached this challenge by leveraging expertise in customer service analytics and technological integration.
Based on the insights gained from their analysis, Advantage Communications developed a detailed road map for the deployment of customer intent into the airline’s digital channels. This road map outlined specific steps and milestones for integrating new self-service functionalities, optimizing existing processes, and ensuring consistency across all touchpoints.
Advantage Communications Inc. (ACI) is an Innovative Global Customer Contact Center for top brands. ACI provides smart and efficient BPO solutions that are custom-designed to be an extension of a brand and its business model.
ACI’s Contact Centers are located in Canada and Jamaica, providing scalable multilingual solutions, reliable business continuity, and the best-branded customer experience across the board.