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Global IT Field Services - Onsite Technical Support

Another amazing innovation from Advantage Communications is our onsite IT support that we offer through our strategic partnerships.

This innovative service provides 24/7 technical support utilizing a community of globally vetted, qualified technicians.

ACI's IT service desk support, in partnership with Pivital, means we are able to send expert onsite technicians for on-demand incident resolution, service requests, project changes and other work that cannot be completed remotely. 

When complex IT support issues require an onsite visit, our agent initiates a service request to a local technician to investigate and resolve the issue.

The result of onsite IT support is increased call resolution.

At the core of our IT support program, are our highly skilled Tech support call center agents. When the need arises, agents are able to reach out to onsite service, and coordinate the resolution. This innovative partnership provides a better integrated approach to exception cases requiring field service.


Global 24x7x365 IT Service Technician Coverage

With access to 9,000+ technicians and coverage in 180+ countries, our Pivital strategic partnership can easily achieve a 24-hour onsite service level and can provide 24x7x365 onsite break/fix support for your hard-to-reach locations.   

Our ACI approach to quality ensures that all technicians are well prepared prior to their arrival onsite, and upon job completion, you are provided high-quality deliverables from the results onsite.  Our deliverables include before and after photos, a summary of the work that was completed onsite, including information about any issues and a signoff from the site contact. 

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We're PoweringUp to implement leading technologies and next generation strategies. One of the most significant is - real-time visual operational intelligence - the next step in the evolution of contact center business intelligence.

We can offer your brand ‘in-the-moment’, real-time operational feedback on your program, allowing for insightful and accurate business decisions.

Our strategic partnership with VisualCue ensures that ongoing performance improvements are built-in to how we manage your customer service program.

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We offer onsite IT support which increases call resolution directly impacting the performance of your customer service program. We'd like to share with you how the program works and how it can benefit your brand by delivering a superior customer experience.

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