Viewpoints Blog
Our programs are designed to promote accountability with on-site leadership, as well as foster a culture of quality. With our unique brand culture, training, and quality assurance practices, our agents are empowered to quickly (and accurately) resolve issues, providing account related services to match your in-house customer care.
Security firewall and intrusion prevention by Sonicwall.- Internal and external network vulnerability scanning by QualysGuard Vulnerability Management.
- Network monitoring and traffic analysis by SolarWinds.
- Network security audits and real-time detection of network intrusions.
Our Jamaica customer experience centers have achieved recorded high levels of customer excellence in accounts receivables, collections, and credit card growth programs at an incredible cost value for our financial services clients.
Learn how quickly, efficiently and securely you can outsource a financial line of business with us.
SAGICOR
Sagicor is a leader in financial services and have an impressive history dating back to 1840.
They recently acquired a financial institution, along with inheriting a credit card program with existing cardholders.
Sagicor needed to open, recruit and train quality talent quite quickly to handle credit card activations in order to support the new line of acquired business.
See how Advantage Communications was able to assess Sagicor's situation efficiently and present a quality solution within their tight timeline.
CHAT WITH US ABOUT YOUR BANKING & FINANCE CUSTOMER SERVICE NEEDS
We take pride in providing our banking and financial services clients with the ultimate customer experience solutions that best fit their brands specific needs. We'd like to show you how we do it, and how we can create and customize your very own solution.
