<img height="1" width="1" style="display:none;" alt="" src="https://dc.ads.linkedin.com/collect/?pid=513665&amp;fmt=gif https://dc.ads.linkedin.com/collect/?pid=513665&amp;fmt=gif ">
Advantage Communications

ACI's support teams and call center agents are based in our headquarters in Canada as well as Jamaica. A disruptor to the traditional call center, we use innovative technology such as artificial intelligence, and omni-channel customer experience strategies. In a countries renowned for being friendly and polite, an ACI contact center offers the opportunity to enhance your brand perception and Wow your customers!

Customer Expectations Are Changing. Are You Ready?

Technology is leading rapid change, it’s a catalyst to a new way of thinking and new ways of doing business.

Consumer buying behavior is changing at an accelerating pace.

Customers today are more connected and in control than ever, they’re highly digital, totally mobile, social media savvy, self-reliant, and omni-channel connected.

Are you ready to design a completely new type of customer service experience that resonates with your customers, builds brand relationships and positions your company for the digital future?

While change can be disruptive, we believe that challenging the status quo of the current call center industry is transformative and energizing … and we’re very focused on doing just that.

It’s a time to re-think and challenge traditional  call center processes, and realign strategy to meet new market conditions, such as reaching out to the digital consumer, or the millennial B2B customer, in a way that works for them ... today, it's all about the customer.

Testimonial Quote

Advantage Communications delivers exceptional support to our customers. Our partnership is a natural fit, we’re both Maritime companies that share the same philosophy when it comes to our customers, that is to deliver the best care and support possible.

- Deborah Shaffner, President at Eastlink


Let's Talk About Your Contact Center Brand Experience

We take pride in providing our clients with the ultimate customer experience solutions that best fit their specific brand needs. We want to hear about the brand challenges you're currently experiencing with your existing call center or customer service program, so we can work together, to create and customize your very own solution.

Let's Talk!


Clutch Referral Contact Center

Not Quite Ready to Speak With Us?

Here are more useful resources that our clients find valuable.

How to Improve Engagement Rates for Customer Service Employees

In customer service teams, attrition rates are often two or three times higher than other industries. Overall attrition averages in call...

Read More

Surge in Subscription Box Subscribers - How Call Centers Help

“According to a recent subscription impact report, more than 22% of companies have seen subscriber acquisition rates grow during the...

Read More

Should Your Customer Service Strategy Include Remote Workers?

In 2020, the way we do business is evolving more than it has ever done before. Technology is advancing at a rapid pace, the way that...

Read More

What is Contact Center Quality Assurance and How is it Managed?

Customer service is crucial for the success of your business. High-quality customer experiences that delight your customers turns...

Read More

Why Digital Infrastructure is at the Heart of Successful Customer Service

When you think of superior customer experiences and world-class customer service, the first thing that comes to mind for most is...

Read More

How to Predict Customer Loyalty Using Customer Service Metrics

How does your business define and measure customer loyalty? Do you try to gauge a customer’s intention to keep doing business with you,...

Read More

How to Seamlessly Merge Employee Experience and Customer Experience

There’s an abundance of information across the internet on the importance of both the customer experience (CX) and the employee...

Read More

Create a Scalable Strategy That Drives Customer Experience (CX)

An effective customer support strategy is the foundation of any successful and sustainable business. In fact, according to the American...

Read More

How Remote Workers are Shaping the Future of Work, and What that Means for Contact Centers

The future of work is changing dramatically. A distributed workforce model is the new norm for a vast majority of organizations, in...

Read More

Surge in Both eCommerce Online Shopping and Customer Service

Emarsys and GoodData’s ecommerce tracking shows revenue up 37% and orders up 54% in April, as the US emerges from Covid lockdowns. The...

Read More