ACI's support teams and call center agents are based in our headquarters in Canada as well as Jamaica. A disruptor to the traditional call center, we use innovative technology such as artificial intelligence, and omni-channel customer experience strategies. In a countries renowned for being friendly and polite, an ACI contact center offers the opportunity to enhance your brand perception and Wow your customers!
Technology is leading rapid change, it’s a catalyst to a new way of thinking and new ways of doing business.
Consumer buying behavior is changing at an accelerating pace.
Customers today are more connected and in control than ever, they’re highly digital, totally mobile, social media savvy, self-reliant, and omni-channel connected.
Are you ready to design a completely new type of customer service experience that resonates with your customers, builds brand relationships and positions your company for the digital future?
While change can be disruptive, we believe that challenging the status quo of the current call center industry is transformative and energizing … and we’re very focused on doing just that.
It’s a time to re-think and challenge traditional call center processes, and realign strategy to meet new market conditions, such as reaching out to the digital consumer, or the millennial B2B customer, in a way that works for them ... today, it's all about the customer.
Advantage Communications delivers exceptional support to our customers. Our partnership is a natural fit, we’re both Maritime companies that share the same philosophy when it comes to our customers, that is to deliver the best care and support possible.
We take pride in providing our clients with the ultimate customer experience solutions that best fit their specific brand needs. We want to hear about the brand challenges you're currently experiencing with your existing call center or customer service program, so we can work together, to create and customize your very own solution.
Here are more useful resources that our clients find valuable.
The customer experience (CX) has changed dramatically over the past few years, and that’s had a huge impact on how brands outsource...Read More
Outsourcing your customer service program is appealing for a number of reasons. It can save your business money, dramatically improve...Read More
Think back to your last big purchase. Was it a new laptop to update your old, slow and laborious one that you had been working on for...Read More
As we move through 2021, two of the most exciting shopping days are ahead of us - Black Friday and Cyber Monday. While it may seem a...Read More
All businesses want to keep their customers, and prospects, happy. Satisfied customers are the difference between a successful and...Read More
Did you know that acquiring a new customer can cost five times more than retaining an existing customer? In fact, there’s not many more...Read More
In today’s marketplace, companies must be increasingly customer-driven. Personalization, quick responses, self-service, proactive...Read More
Did you know that, according to Microsoft, 90 percent of Americans use customer service as a factor in deciding whether or not to do...Read More
The time that US users spend on their mobile phones is continuing to grow. According to TechCrunch, Americans spend about five hours per...Read More
Today’s most successful outsourced contact centers are using innovative technologies and state-of-the-art tools to deliver world-class...Read More