Investing in customer service is more important now than it ever was before. Providing current and potential clients with a good customer experience will have a ripple effect that brings additional revenue into your business.
Excellent customer service is now the foundation of any business, it’s how company reputations are made and it’s how loyal customers are built - that's why many businesses are turning to call center outsourcing.
With a huge increase in the competitive nature of modern business, particularly due to the prevalence of the internet, customers now expect fast, easy and well-designed customer service.
Happier customers will help build brand loyalty, and good customer service will encourage the return of existing customers as well as promote your brand to new customers. Good customer service really is make or break for a business, and it’s important to understand why.
Here are 15 customer service statistics that emphasize why progressive companies are putting customer service at the core of their strategic planning.
Digital technology has dramatically changed word-of-mouth marketing:
Bad customer service can have a significant impact on your company:
Good customer service, however, has huge benefits:
In need of help? Outsource customer service to a contact center
Whether you’re a growing business, a small business or an already well-established business, setting up and managing a successful customer service department is no easy task.
Outsourcing your customer service to a contact centre will give your business access to expert representatives, as well as innovative technologies in self-service automation, such as artificial intelligence (AI), that will transform your customer experience.
Employing an outsourced contact center to provide your customer service operations will give your business substantial and long term benefits, including; access to skilled expertise; significant cost savings; access to innovative and cutting-edge technology; increased efficiencies; and higher revenues.
Customers are the driving factor in the success of your business. By outsourcing your customer service to a contact center, not only will you save money, but world-class customer service will help you to build a loyal customer following and beat your competitors to new business.
Contact Advantage Communications today to find out how we can improve your customer service strategy, and help boost your bottom line.