Outsourcing Customer Service to a Canadian Call Center

For years, North American businesses have outsourced their customer service to offshore call centers to reduce the cost of labor and maximize the bottom line.

But, an increasingly competitive market has left many of these businesses struggling with customer loyalty. The customer experience is now crucial and in many markets, customer support is often the differentiator.

Many customers have become dissatisfied with the traditional offshore call centre experience: leaving customers on hold, language issues, and not having clear omnichannel support strategies.

It doesn't have to be that way! What if your company could outsource customer service to a call center closer to home, in Canada? Read on to see the benefits, and click here 👉 to learn about the process of outsourcing your call center.

The Benefits of Working With a Canadian Call Center BPO

ACI's Canadian support teams and call center agents are based in our headquarters in Charlottetown, Prince Edward Island, and Amherst, Nova Scotia. A disruptor to the traditional call center, we use of innovative technology such as artificial intelligence, and omni-channel customer experience strategies. In a country renowned for being friendly and polite, a Canadian contact centre offers the opportunity to enhance your brand perception and Wow your customers!

Let's look at some of the benefits your company could gain from partnering with a contact center based in Canada:

1 - Canada is a Bilingual Country

Canada has two official language, English and French, but many Canadian speak other languages. As a result of cultural diversity, Canadian call centers can provide a greater range of multi-language customer support.

2 - Proximity to Markets

Canada is in close proximity to major markets within similar time zones, allowing Canadian contact centers to easily work with clients across North America. Canadian contact centers can work in real-time with your business.

3 - Friendly by Nature

Noted for their hospitality and friendly nature, it really is true that Canadians are polite by habit. Successful customer service relies heavily on the personality of your agents - how they address customers, how they deal with complaints and how they empathise.

4 - Highly Educated Workforce

Canada offers a highly educated workforce with hands-on experience. With a strong local spirit, and a positive attitude towards building relationships, the country is a recipe for customer service success. The experienced talent pool in Canada has a wide range of call center skills, from help-desk and technical support to sales and customer service.

Considering next steps? Here's a helpful infographic on how we work with clients and make the process easy!

Here's How to Outsource Your Call Center

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