Let's look at some of the benefits your company could gain from partnering with a contact center based in Canada:
Canada has two official language, English and French, but many Canadian speak other languages. As a result of cultural diversity, Canadian call centers can provide a greater range of multi-language customer support.
Canada is in close proximity to major markets within similar time zones, allowing Canadian contact centers to easily work with clients across North America. Canadian contact centers can work in real-time with your business.
Noted for their hospitality and friendly nature, it really is true that Canadians are polite by habit. Successful customer service relies heavily on the personality of your agents - how they address customers, how they deal with complaints and how they empathise.
Canada offers a highly educated workforce with hands-on experience. With a strong local spirit, and a positive attitude towards building relationships, the country is a recipe for customer service success. The experienced talent pool in Canada has a wide range of call center skills, from help-desk and technical support to sales and customer service.
Considering next steps? Here's a helpful infographic on how we work with clients and make the process easy!