Extensive Telecom & Media Sector Experience

Advantage Communications has decades of experience in the Telecommunication & Media sector, providing exceptional issue resolution and friendly customer support. Programs are custom designed for each client, providing maximum efficiency and customer experience alignment.

Telecommunications and Media Solutions 

Advantage Communications provides full-scale, dynamic customer support solutions for Wireless, Cable, Digital Cable, Internet, or DSL services. 

We’ll support your growing call volume with technical support, customer service and IT solutions delivered by our experienced contact center agents. 

Our program managers work closely with your team and are empowered to continually innovate your company’s contact center operations. 

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We don’t just “maintain” our programs; we direct and manage them, providing flexible solutions as the technological landscape changes and market trends in customer experience emerge.

Technical Support:

  • Troubleshooting
  • Email (support and answering services)
  • Hardware and connection issues
  • Software issues (browser support, operating system support)
  • High Speed Internet
  • Cable (Internet, wireless, TV)
  • Mobile / Wireless
  • Telephone
  • Webhosting
  • Application Support
  • Technical Support
  • Back Office
  • Help Desk

Inbound Customer Service:

  • Receiving credit card information
  • Sales support
  • General product information
  • Problem solving
  • Accounts receivables and collections
  • Customer care
  • Billing
  • Inbound lead generation
  • Appointment bookings
  • Reservations
  • Activations
  • Up sell/cross sell
  • Service to sales

IT Helpdesk:

  • Active directory support
  • Server support
  • Hardware support
  • Installation and set-up issues
  • Network drive mapping
  • Software support

HIGH PERFORMANCE PEOPLE & TECHNOLOGY

Our agents are able to reference real-life experiences and relate training lessons to possible client scenarios. This allows forward-thinking and better preparation for applying what they learn in training to actual scenarios they will face in their role. Andy Tsalkos - Chief Client Officer, Advantage Communications

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FIND OUT MORE ABOUT OUR EXTENSIVE TELECOM EXPERIENCE

We take pride in providing our clients with the ultimate customer experience solutions that best fit their brands specific needs. We'd like to show you how we do it, and how we can create and customize your very own telecom solution.

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Technical Support

IT technologies are the backbone of any organization, and up-time on the network, network speed, security, and training are essential for smooth operations. Each member of our IT Support Teams has over a decade of experience in Internet technology and networking within the contact center industry.

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Scalable Solutions

We can help your scale, whatever your business size. If a scalable solution is needed for an emergency, or a long-term growth strategy, we provide the expertise to plan it out - and make it happen on your schedule using our customizable service models. We specialize in building scalable solutions for many different sizes of business.

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3 Reasons Why Happy Employees are Key to Happy Customers

Have you ever heard this traditional Chinese proverb? "A man without a smiling face must not open a shop." Perhaps you’ve heard of a more common phrase, happy employees = happy customers. Want to know why they’re so important? They’re...

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