Advantage Communications has decades of experience in the Telecommunication & Media sector, providing exceptional issue resolution and friendly customer support. Programs are custom designed for each client, providing maximum efficiency and customer experience alignment.
Advantage Communications provides full-scale, dynamic customer support solutions for Wireless, Cable, Digital Cable, Internet, or DSL services.
We’ll support your growing call volume with technical support, customer service and IT solutions delivered by our experienced contact center agents.
Our program managers work closely with your team and are empowered to continually innovate your company’s contact center operations.
We don’t just “maintain” our programs; we direct and manage them, providing flexible solutions as the technological landscape changes and market trends in customer experience emerge.
Our agents are able to reference real-life experiences and relate training lessons to possible client scenarios. This allows forward-thinking and better preparation for applying what they learn in training to actual scenarios they will face in their role. Andy Tsalkos - Chief Client Officer, Advantage Communications
IT technologies are the backbone of any organization, and up-time on the network, network speed, security, and training are essential for smooth operations. Each member of our IT Support Teams has over a decade of experience in Internet technology and networking within the contact center industry.Read More
We can help your scale, whatever your business size. If a scalable solution is needed for an emergency, or a long-term growth strategy, we provide the expertise to plan it out - and make it happen on your schedule using our customizable service models. We specialize in building scalable solutions for many different sizes of business.Read More
Globalization and e-commerce have amped up the competition for most consumer focused businesses. To rise above and compete with vendors around the world, your brand needs a 360 degree customer experience (CX). It’s all about superior...Read More