A study by Dimensional Research found that 52% of consumers say they have made an additional purchase from a company after a positive customer service experience.
Why is customer service so important? In a customer-first marketplace there is no shortage of options for consumers.
One bad experience, and they are off to your competitor for their product or services.
A simple increase of 5% in customer retention can produce a staggering 25% increase in profits.
In the guide "5 Outsourced Call Center Trends That Will Revolutionize Customer Service in 2020" we look at major trends that will shape the customer experience in the years to come.
With an outsourced call center you get the latest technologies, skilled workers and a strategic partner to help deliver exceptional experience to your customers, all at a fraction of the price of doing everything on your own in-house.
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