Another amazing innovation from Advantage Communications is our onsite IT support Powered By Pivital Global IT Field Services.
This innovative service provides 24/7 technical support utilizing a community of globally vetted, qualified technicians.
ACI's IT service desk support, in partnership with Pivital, means we are able to send expert onsite technicians for on-demand incident resolution, service requests, project changes and other work that cannot be completed remotely.
When complex IT support issues require an onsite visit, our agent initiates a service request to a local technician to investigate and resolve the issue.
The result of onsite IT support is increased call resolution.
At the core of our IT support program, are our highly skilled Tech support call center agents. When the need arises, agents are able to reach out to onsite service, and coordinate the resolution. This innovative partnership provides a better integrated approach to exception cases requiring field service.
With access to 9,000+ technicians and coverage in 180+ countries, our Pivital strategic partnership can easily achieve a 24-hour onsite service level and can provide 24x7x365 onsite break/fix support for your hard-to-reach locations.
Our ACI approach to quality ensures that all technicians are well prepared prior to their arrival onsite, and upon job completion, you are provided high-quality deliverables from the results onsite. Our deliverables include before and after photos, a summary of the work that was completed onsite, including information about any issues and a signoff from the site contact.
We're PoweringUp to implement leading technologies and next generation strategies. One of the most significant is - real-time visual operational intelligence - the next step in the evolution of contact center business intelligence.
We can offer your brand ‘in-the-moment’, real-time operational feedback on your program, allowing for insightful and accurate business decisions.
Our strategic partnership with VisualCue ensures that ongoing performance improvements are built-in to how we manage your customer service program.
Wondering how you can improve customer experience and reduce customer effort, while at the same time cutting down on potential human error? Look no further than ACI's adoption of conversational artificial intelligence (AI). We have partnered with the industry's best to PowerUp our next generation omnichannel customer support services.Read More
Are you ready to take advantage of the next level in customer experience delivery? We’re ready, and we can help you get there. We’ve partnered with the industries’ most advanced contact center technologies, to offer a new, higher-level of customer service delivered via our customer experience centers.Read More
Have you ever heard this traditional Chinese proverb? "A man without a smiling face must not open a shop." Perhaps you’ve heard of a more common phrase, happy employees = happy customers. Want to know why they’re so important? They’re...Read More