Real-Time Data for Call Centers

How to Improve Operational Efficiency with Real-Time Customer Data

Contact Center agents gain the edge with real-time feedback loops

The average person only retains 10-20% of written or spoken information, but that jumps significantly to 65% when information is delivered through a visual platform.

The Visual Teaching Alliance has some statistics on visual information:

• People can understand a visual scene in just 1/10 of a second.
• 90% of the information transmitted to the brain is visual.
• Visuals are processed 60,000 times faster in the brain than text.

Knowing these stats, it makes sense to equip our Contact Center Agents with a quick visual of real-time feedback, allowing them to self govern, track goals and save time on reporting. These are just a few of the operational efficiencies discussed in our Guide. Get ALL the insights into how real-time data can cut costs and improve customer experience!

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