A perfectly tailored mix of Dedicated and Per-minute support for full coverage at the maximum value.
With our innovative Hybrid Model system, we’ve mastered the dynamic between cost-efficiency, customization and customer experience. The Hybrid Model is a solution that relies on a perfectly tailored mix of dedicated contact centre agents and “shared queue” agents who supplement the programs by answering overflow calls for multiple different clients throughout the day. Because our staff is highly experienced and engaged, this system allows us to meet a budget that a lot of the competitors cannot.
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