Advantage Communications

ACI's support teams and call center agents are based in our headquarters in Canada as well as Jamaica. A disruptor to the traditional call center, we use innovative technology such as artificial intelligence, and omni-channel customer experience strategies. In a countries renowned for being friendly and polite, an ACI contact center offers the opportunity to enhance your brand perception and Wow your customers!

Customer Expectations Are Changing. Are You Ready?

Technology is leading rapid change, it’s a catalyst to a new way of thinking and new ways of doing business.

Consumer buying behavior is changing at an accelerating pace.

Customers today are more connected and in control than ever, they’re highly digital, totally mobile, social media savvy, self-reliant, and omni-channel connected.

Are you ready to design a completely new type of customer service experience that resonates with your customers, builds brand relationships and positions your company for the digital future?

While change can be disruptive, we believe that challenging the status quo of the current call center industry is transformative and energizing … and we’re very focused on doing just that.

It’s a time to re-think and challenge traditional  call center processes, and realign strategy to meet new market conditions, such as reaching out to the digital consumer, or the millennial B2B customer, in a way that works for them ... today, it's all about the customer.

Testimonial Quote

Advantage Communications delivers exceptional support to our customers. Our partnership is a natural fit, we’re both Maritime companies that share the same philosophy when it comes to our customers, that is to deliver the best care and support possible.

- Deborah Shaffner, President at Eastlink

 

Let's Talk About Your Contact Center Brand Experience

We take pride in providing our clients with the ultimate customer experience solutions that best fit their specific brand needs. We want to hear about the brand challenges you're currently experiencing with your existing call center or customer service program, so we can work together, to create and customize your very own solution.

Let's Talk!

 

Clutch Referral Contact Center

Not Quite Ready to Speak With Us?

Here are more useful resources that our clients find valuable.

Exploring the Powerful Intersection of Large Language Models and CX

With technological advancements and changing customer demands, it's crucial for businesses to stay up-to-date with the latest trends in ...

Read More

Customer Service Software: The Importance of a World-Class Tech Stack

In today's fast-paced world, customer service is more important than ever. Customers demand prompt and personalized service, and businesses...

Read More

Outsourced Contact Center Vs On-Premise Solutions: Pros and Cons

The choice between an outsourced contact center and on-premise customer service solutions can be a difficult one for businesses. Both...

Read More

The Future of Customer Service: A Look at Technology

The customer service industry is undergoing a profound transformation, driven by rapid technological innovation. The advent of artificial...

Read More

How to Work With Your Call Center Agents for Optimal Performance

Customer service representatives are the front-line workers of any business. They interact with customers, address their inquiries, handle...

Read More

12 Customer Service Challenges and How to Address Them

Customer service is an integral part of any business and keeping customers happy is essential for success. Professional customer service...

Read More

The Definition of Customer Experience Management

Customer experience management (CEM or CXM) is the practice of understanding customer interactions across all channels, then leveraging...

Read More

How Real Time Analytics Improves Customer Service Automation

Customer service automation is resolving customer queries with minimal to no human involvement. This is achieved through tools like...

Read More

5 Important Call Center Analytics for Customer Service Success

Call center analytics are the collection, measurement and reporting of customer data and agent performance. Analytics are used to provide...

Read More

The Top Trends in Call Center Automation

Ever-evolving technology is bringing huge change for businesses, especially when it comes to customer service. Today’s technology is...

Read More