Advantage Communications has decades of experience in the Telecommunication & Media sector, providing exceptional call center solutions covering issue resolution and friendly customer help desk support. Programs are custom designed for each client, providing maximum efficiency and customer experience alignment.
Advantage Communications provides full-scale, dynamic customer support / help desk solutions for Wireless, Cable, Digital Cable, Internet, or DSL services.
We’ll support your growing call volume with technical support, customer service and IT solutions delivered by our experienced call center agents.
Our program managers work closely with your team and are empowered to continually innovate your company’s customer support and contact center operations.
We don’t just “maintain” our programs; we direct and manage them, providing flexible solutions as the technological landscape changes and market trends in customer service emerge.
Our agents are able to reference real-life experiences and relate training lessons to possible client scenarios. This allows forward-thinking and better preparation for applying what they learn in training to actual scenarios they will face in their role. Andy Tsalkos - Chief Client Officer, Advantage Communications
IT technologies are the backbone of any organization, and up-time on the network, network speed, security, and training are essential for smooth operations. Each member of our IT Support Teams has over a decade of experience in Internet technology and networking within the contact center industry.Read More
We can help your scale, whatever your business size. If a scalable solution is needed for an emergency, or a long-term growth strategy, we provide the expertise to plan it out - and make it happen on your schedule using our customizable service models. We specialize in building scalable solutions for many different sizes of business.Read More
In customer service teams, attrition rates are often two or three times higher than other industries. Overall attrition averages in call centers are generally believed to be in the region of 30 and 45 percent, yet average turnover rates...Read More